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WeCare Administrator Diabetes

Medtronic
Watford City, ND 58854
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WeCare Administrator Diabetes

Location:

Watford, Hertfordshire, United Kingdom

Requisition #:

20000L98

Post Date:

Jan 18, 2021


**Careers that Change Lives**


Were a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. This is an exciting time for the Diabetes business with strong double-digit growth and a pipeline of innovative technology and services that are transforming the lives of individuals living with Diabetes. The Diabetes team is right at the heart of the business transformation, with over a million patient contacts a year, delivering a range of proactive and support services directly to patients.


Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Come strengthen your specialized skills and enhance your expertise. Well support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way thats best for you.


And we are currently looking for a **_WeCare Administrator_** to join our WeCare team in Watford.


**A Day in the Life**


The primary purpose of the role is:


+ To ensure all necessary administration for Diabetes MiniMed Care is completed in a timely and accurate way

+ To provide efficient order, dispatch and stock administration for all replacement belt clips, loans and repair cases handled by Product Support following a prioritized workflow

+ To send scheduled letters or email communications to new and existing customers in line with defined engagement plans


The secondary purpose of the role is to handle overflow calls routed from Product Support during times of peak demand (i.e. when Product Support Specialists are available to take calls).


Other responsibilities will include:


+ To carry out (to a prioritized workflow) the administrative tasks required to complete:


+ holiday loaner pump orders, amendments and follow-up

+ ordering and dispatch of loaner products

+ ordering and dispatch of replacement products


+ To carry out regular stock checks and ensure timely replenishment ordering

+ Database cleaning and maintenance, and ad hoc data cleaning tasks

+ To send scheduled written communications to new and existing customers in line with defined engagement plans

+ To maintain accurate and up-to-date customer accounts, capturing minor changes

+ To respond to internal phone or email queries from Territory Managers and Medtronic Health Care Professionals

+ To handle inbound overflow calls routed from Product Support during peak demand times (in line with training given by the Training Quality Manager)

+ Handle returning products and booking collections


In return, we will provide you with great training and development opportunities in a growing business where innovative solutions are delivered by industry experts


**Must Haves**


+ Minimum of 2 years experience in a comparable role in a customer support operation:


+ must have involved set up and maintenance of customer accounts and management of payments and invoicing, ideally where funding source was a third party (not end user)

+ must have involved handling payment or invoicing queries by phone or email, i.e. not pure back-office role


+ Proven strong administrative and self-organisation skills: a starter-finisher with persistence and attention to detail

+ Proven ability to record and present information clearly and in concise, grammatically correct language - both verbally and written

+ A demonstrable record of high performance on compliance with defined financial, administrative and contact handling procedures

+ Flexible attitude, comfortable switching between admin tasks and handling overflow calls routed from Product Support

+ Competency using headset and computer simultaneously to navigate between screens and software to required information and data, and to input text/data accurately while on-call

+ Skilled user of CRM/SAP systems to retrieve or enter required data

+ MS Office proficiency (Excel, Word) at intermediate level as a minimum


**Nice to Haves**


+ Prior experience of accounts or funding management with the customer support/services operation of a medical devices/services or high-tech business, and/or where the end user is not the funding source

+ Some degree of knowledge of diabetes and/or other medical devices

+ Understanding of the UK (or Nordic/ Spanish) healthcare system a strong advantage

+ Second Language to professional conversational written level (Any Nordic language or Spanish)

+ Experience in using HTML/ Bulk email software

+ Good understanding of GDPR/ data regulations


**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!


**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.


Lets work together to address universal healthcare needs and improve patients lives. Help us shape thefuture.


Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.


At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it is the only way to drive healthcare forward. We want to attract a diverse workforce, regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by state or local law. Join us, and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions. And by embracing everything you have to offer your unique perspectives, talents and contributions we can live up to the promise of our Mission.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2021-01-21 Expires: 2021-02-28
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WeCare Administrator Diabetes

Medtronic
Watford City, ND 58854

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