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Utilization Supervisor / Startup Specialist - Robotic Systems

Medtronic
Dover, FL 33527
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Utilization Supervisor / Startup Specialist - Robotic Systems

Location:

Sydney, New South Wales, Australia

Requisition #:

2200055U

Post Date:

Mar 14, 2022


**Careers that Change Lives**


Our space, the medical device and healthcare industry, is rapidly changing. It always has been that way. With remote monitoring, wearables, robotics, AR/VR, telemedicine, and much more, agility and responsiveness are key to our success. Experience what its like to work at a company with an exciting product pipeline full of patented inventions driving innovation in the healthcare space.


**A Day in the Life**


A newly created opportunity has become available for a Utilization Supervisor - Robotic Systems part of our Surgical Robotics team. You will lead a team of six to eight Startup Specialists who are responsible for successful integration of a new surgical robot into a hospital. This might be an expansion of a current robotic surgery program, creation of a new robotic surgery program, or a changeover from a competitive robot to the Medtronic robot.


You will be responsible for working with the sales team to anticipate the need for Startup Specialists, participate in engagement planning and business reviews and coordinate with the Surgical Innovations sales leadership to transfer program support at the end of a successful engagement.


While managing the team, you will also act as a Startup Specialist for one account in which you will be responsible for successful integration of a new surgical robot into a hospital.


**Main job duties / responsibilities in the Supervisor capacity are:**


+ Coordinate with the Capital Sales team to plan for Startup Specialist availability

+ Ensure coordination with the Capital Sales and SI Sales teams

+ Coach Startup Specialists to keep engagements on track

+ Assist with the transfer of support to the SI Sales team at the end of engagements

+ Ensure consistent measurement of Key Performance Indicators (KPIs)

+ Hiring, training and professional development of Startup Specialists

+ Package the service program developed and support its commercial deployment across hospitals


**Main job duties / responsibilities as a Startup Specialist:**


+ Meet with the Director of Robotic surgery and develop program goals and metrics for the Medtronic robot

+ In concert with the Medtronic Field Service Engineer and the hospital staff, prepare the operating room to host the Medtronic robot

+ Train hospital staff to clean and sterilize re-usable robotic instruments

+ Develop a surgeon training plan, schedule attendance at Medtronics off-site training, arrange for proctored cases post-training

+ Develop a training plan for support staff to include attendance at a Medtronic off-site training class and working with staff post training through learning curve

+ Conduct regular program review meetings with the hospitals Director of Robotic Surgery

+ Support the technology adoption by attending most if not every case during a surgeon and staff members learning curve

+ Utilize change management techniques to engage clinical stakeholders and attain buy-in

+ Train and coach Hospitals staff to promote skill transfer and achieve self-sufficiency in operational excellence

+ Generate clear proof points of the value delivered for pilot site by such program


**Must Have**


+ Bachelors degree at minimum; (Masters preferred)

+ Demonstrable experience over 5 years including relevant experience in consulting

+ Three years of managing field based employees

+ Operating Room knowledge or experience

+ Several jurisdictions across Australia have established mandatory requirements for healthcare workers and others working in health care settings to be vaccinated with at least two doses of a COVID-19 vaccine. To be eligible to apply and be considered for this role, Medtronic Australasia requires candidates to meet the conditions of the relevant and current Government directions (including Public Health Orders). The successful candidate will be required to provide evidence of vaccination before an appointment.


**Your Answer**


Is this the position you were waiting for? Then please apply directly via the apply button!


**We Offer**


In our 5th Tenet of our Mission we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the companys success. Also, a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:


+ Flexible working environment;

+ Annual Incentive Plan % depending on company results;

+ Pension scheme and group discount on healthcare insurances

+ Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract

+ Employee Assistance Program and Recognize! (our global recognition program)


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We can accelerate and advance our ability to create meaningful innovations but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


Medtronic has been servicing Australia and New Zealand since 1973. We are a Best Place to Work in Australia and certified a Great Place to Work in both Australia and New Zealand. Medtronic was named by LinkedIn as a top company in Australia in 2021. We have also been recognized by the AFR on their Most Innovative Companies List in 2019 and 2020.


Learn more about working at Medtronic: https://www.medtronic.com/au-en/about/careers.html
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2022-03-17 Expires: 2022-05-23
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Utilization Supervisor / Startup Specialist - Robotic Systems

Medtronic
Dover, FL 33527

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