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2018-02-152018-03-17

Technical Services Specialist

Medtronic
Mounds View, MN
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  • Job Code
    33611
Company Medtronic
Job Title Technical Services Specialist
JobId 33611
Location: Mounds View, MN, 55112, USA

Description
Technical Services Specialist

Location:

Mounds View, Minnesota, United States

Requisition #:

17000AME

Post Date:

Sep 07, 2017

To provide consultation to physicians, health care professionals, Medtronic field personnel, Legal Department, Marketing, Education, Research and Development (RD), Quality Assurance (QA), and other in-house areas on 1) technical aspects of Cardiac Rhythm Disease Management (CRHF) products and applications (implantable external, web based, and tablet based), 2) related device therapy concepts, medical and physiological problems, 3) device diagnostics, and 4) EGM/EKG and/or x-ray diagnostic interpretation.

MAIN JOB DUTIES/RESPONSIBILITIES

• Provide direct phone consultation (100%) on Cardiac Rhythm Heart Failure products (implantable and external) that is accurate, thorough, timely, and tailored to the customer’s needs. This service is provided 7 days a week/24 hours a day, which is shared among other consultants.

•Document and report all customer issues and product problems in the technical database.

• Maintain high level CRHF product knowledge and related device therapy systems through continuous training and educational programs (e.g. seminars, self-study programs, workshops, literature review).

•Maintain communication networks across business units, and other related business operations, key legal and regulatory functions.

•Utilize technology and systems required to support job function (e.g. PC computer systems, iPad and Android tablets, MS Office/Outlook, cell phones, pagers, phone systems, etc.).

•Expand related device therapy and diagnostic concept knowledge and device systems through continuous self-study and educational programs and training workshops.

•Using Medtronic and industry publications research issues and remain current on new products and systems, new techniques, and new indications for devices.

• Maintain an active participant role on department teams.

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

•BA/BS Degree in Engineering, Applied Sciences

•4 years experience in Cardiac Rhythm Heart Failure field in a position(s) dealing with customers and the clinical use of the product

•5 years of clinical, field, or industry experience

•2 years experience with device regulations (e.g. - FDA/GMP/MDR)

•CRHF implant/follow-up experience

DESIRED/PREFERRED QUALIFICATIONS

JOB EXPERIENCE

•2 years experience in Cardiac Rhythm Heart Failure field in a position(s) dealing with customers and/or the clinical use of the product

•1 year in a regulated industry (e.g. – FDA/GMP/MDR)

•CRHF implant/follow-up observation

•CRHF product knowledge

•Post graduate credits

• Specific knowledge of the cardiovascular system

•Cross product business knowledge

•General knowledge of electrical concepts

Demonstrated strong product/industry knowledge

•Demonstrated strong customer service skills

•Demonstrated strong oral and written communication skills

•Demonstrated strong analytical/problem solving skills

•Demonstrated strong time management and organization skills

•Demonstrated strong computer application skills

•Demonstrated leadership and mentoring skills

PHYSICAL REQUIREMENTS:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

Categories

  • Customer Service
  • Engineering
  • Marketing
  • Healthcare
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Technical Services Specialist

Medtronic
Mounds View, MN

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Mounds View, MN

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