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20 days old

Technical Service Supervisor

Calgary, AB T2R 1R7
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Technical Service Supervisor



Requisition #:


Post Date:

Oct 07, 2020

**Careers that Change Lives**

**Bring your talents to a leader in medical technology and healthcare solutions.** **Rooted in our long history of mission-driven innovation, our medical technologies** **open doors.** **We support your growth with the training, mentorship, and guidance you need to own your future success.** **Join us for a career that changes lives.**

**A Day in the Life**

The Field Service Supervisors main purpose is to development and supervise the Field Service Teams across Canada and supporting our customers and the Technical Service Manager.

Responsibilities may include the following and other duties may be assigned.

+ Performs a variety of duties in the electronic, mechanical, electromechanical, and/or optical areas.

+ Constructs, troubleshoots, calibrates, adjusts, tests, diagnoses, and maintains equipment, components, devices, or systems.

+ Works from schematics, engineering drawings and written or verbal instructions.

+ Operates related equipment; conducts tests and reports data in prescribed format.

+ Performs calibration and alignment checks; makes adjustments, modifications, and replacements as directed; prepares prescribed compounds and solutions.

+ Supervision of the Field Service Team on various Medtronic large capital devices.

+ Assist with creation and obtaining required spare parts for devices supported.

+ Support Sales evaluations.

+ Help develop a training program for Medtronic Technical Service staff and customers.

+ Track Field Corrective Actions and liaise with RA/QA.

+ Assist the Technical Services Manager in developing and achieving realistic forecasts and budgets.

+ Recruit, coach, evaluate and motivate the field service force and instill a positive perspective and team spirit.

+ Conduct field visits with representatives, ensure proper pre and post service calls analysis and provide constructive feedback.

+ Conduct performance reviews with team members, set objectives and strategy for each territory.

+ Work in the Field across Canada or in the Repair Center as required.

+ Maybe required to train customers or Medtronic employees on various pieces of capital equipment.

**Must Have: Minimum Requirements**

+ A Bachelors degree is required.

+ A minimum of 1 year of relevant experience is required.

+ Has previous work experience with scheduling teams, prioritizing work, coaching employees and process execution.

+ Ability to take initiative, move with agility and have a positive attitude.

+ Excellent organizational skills.

+ Experienced and strategic problem solver.

+ Very good business sense.

+ Strong computer skills.

+ Ability to travel 30 40% of the time.

+ Excellent oral and written communication skills in English are required, French is an asset.

**Nice to Have**

+ Previous supervisor experience an asset.

+ Minimum 6 years of Field Service, hospital, or medical device company experience is required.

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

**Physical Job Requirements**

+ Some physical lifting is required.

+ The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

_Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process._
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2020-10-09 Expires: 2020-11-16
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Calgary, AB T2R 1R7

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