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22 days old

Technical Service Specialist

Medtronic
Mounds View, MN 55112
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Technical Service Specialist

Location:

Mounds View, Minnesota, United States

Requisition #:

20000HUC

Post Date:

Dec 14, 2020


**MAIN PURPOSE OF JOB (BRIEF SUMMARY)**


**To provide consultation to physicians, health care professionals, Medtronic field personnel, Legal Department, Marketing, Education, Research and Development (RD), Quality Assurance (QA), and other in-house areas on 1) technical aspects of Cardiac Rhythm Disease Management (CRHF) products and applications (implantable external, web based, and tablet based), 2) related device therapy concepts, medical and physiological problems, 3) device diagnostics, and 4) EGM/EKG and/or x-ray diagnostic interpretation.**


**MAIN JOB DUTIES/RESPONSIBILITIES**


**(Please list most important duties first)**


Provide direct phone consultation (100%) on Cardiac Rhythm Heart Failure products (implantable and external) that is accurate, thorough, timely, and tailored to the customers needs. This service is provided 7 days a week/24 hours a day, which is shared among other consultants.


+ Document and report all customer issues and product problems in the technical database.


Maintain high level CRHF product knowledge and related device therapy systems through continuous training and educational programs (e.g. seminars, self-study programs, workshops, literature review).


+ Maintain communication networks across business units, and other related business operations, key legal and regulatory functions.

+ Utilize technology and systems required to support job function (e.g. PC computer systems, iPad and Android tablets, MS Office/Outlook, cell phones, pagers, phone systems, etc.).

+ Expand related device therapy and diagnostic concept knowledge and device systems through continuous self-study and educational programs and training workshops.


+ Using Medtronic and industry publications research issues and remain current on new products and systems, new techniques, and new indications for devices.


Maintain an active participant role on department teams.


**Job Qualifications**


**REQUIREMENTS**


**(What is absolutely required to do this job)**


**PREFERENCES**


**(Things that make it easier to do this job)**


**KNOWLEDGE/EDUCATION**


+ BA/BS Degree in Engineering, Applied Sciences,Health related field


+ General knowledge of the cardiovascular system

+ CRHF product knowledge


**KNOWLEDGE/EDUCATION**


+ Post graduate credits


+ Specific knowledge of the cardiovascular system

+ Cross product business knowledge

+ General knowledge of electrical concepts


**JOB EXPERIENCE**


+ 2 years experience in Cardiac Rhythm Heart Failure field in a position(s) dealing with customers and/or the clinical use of the product

+ 1 year in a regulated industry (e.g. FDA/GMP/MDR)

+ CRHF implant/follow-up observation


**JOB EXPERIENCE**


+ 4 years experience in Cardiac Rhythm Heart Failure field in a position(s) dealing with customers and the clinical use of the product

+ 5 years of clinical, field, or industry experience

+ 2 years experience with device regulations (e.g. - FDA/GMP/MDR)

+ CRHF implant/follow-up experience or equivalent


**SKILLS/COMPETENCIES**


+ Demonstrated strong product/industry knowledge


+ Demonstrated strong customer service skills

+ Demonstrated strong oral and written communication skills

+ Demonstrated strong analytical/problem solving skills

+ Demonstrated strong time management and organization skills

+ Demonstrated strong computer application skills


**SKILLS/COMPETENCIES**


+ Demonstrated leadership and mentoring skills


**PHYSICAL REQUIREMENTS**


+ Able to answer phone and operate a personal computer for six to eight hours/day

+ Ability to telework

+ Provide on-call coverage


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


Physical Job Requirements


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2020-12-24 Expires: 2021-01-24
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Technical Service Specialist

Medtronic
Mounds View, MN 55112

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