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Technical Service Specialist

Mounds View, MN 55112
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Technical Service Specialist


Mounds View, Minnesota, United States

Requisition #:


Post Date:

Dec 01, 2020

**Careers That Change Lives**

Make a direct impact on patients lives as a **Technical Service Specialist.** You will consult with health care professionals, Medtronic field personnel and patients for Cardiac Rhythm Disease Management (CRM) products and applications, with a focus on products for patients with bradycardia. You will join a team of product and therapy experts, who put patient safety first and deliver exceptional experiences at every interaction.

Our CRM business offers devices and therapies to treat patients with abnormal heart rhythms and heart failure, as well as cardiac diagnostic and monitoring solutions. Our vision is together, we will transform the lives of people with cardiac arrhythmias and heart failure.

_This position may be remote_

**A Day in the Life:**

You will consult directly with customers, patients and Medtronic field personnel, primarily via phone, as well as email and other methods of communication.

+ Provide troubleshooting, support and education for CRM products that is accurate, thorough, timely and tailored to meet the customers needs.

+ Share in on-call shifts with other consultants to maintain 24/7/365 coverage.

+ Gather relevant information, document and report customer inquiries, issues and product problems per procedures and policies.

+ Maintain deep product and therapy knowledge and expertise through continuous training, coaching, and independent study.

+ Research issues and keep current on new products, systems, techniques, and indications for devices using Medtronic and industry publications

+ Actively participate, communicate and maintain team and cross-functional networks

+ Maintain adherence to schedule and availability for support of incoming contacts

+ Utilize technology and systems required to support job function, answering phones and operating personal computer six to eight hours per day.

**Must Have Minimum Qualifications**

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.

**Nice to Have** :

+ Clinical, field or similar experiences supporting customers and/or clinical use of CRM products

+ Strong product, therapy and cardiovascular system knowledge

+ Demonstrated customer service experience and skills

+ Analytical and problem solving

+ Experience working in a regulated environment

+ Experience with contact center technology: Verint, Cisco, Five9, ServiceNow, Microsoft Office Suite

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2020-12-03 Expires: 2021-02-08
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Mounds View, MN 55112

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