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Technical Service Specialist

Medtronic
Bratislava, Bratislavský kraj 811 06
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Technical Service Specialist

Location:

Bratislava, Bratislava, Slovakia

Requisition #:

21000RT6

Post Date:

Nov 02, 2021


**Careers that Change Lives**


To support our Service Repair department we are currently looking for a fulltime customer focused and independent Technical Service Specialist to cover Slovakia main focus will be on western part of the country. This is a home-based position and traveling to customers within a given geographical territory is required. Candidate shall be based ideally in Bratislava, or surroundings


**A Day in the Life**


As a Technical Service Specialist you will be the face of the Service Repair team across the entire Medtronic product ranges for your customers.

You will repair equipment breakdowns, perform technical tests. This will be in compliance with corporate regulations and laws regarding safety and quality at work as well as technical regulations.

You will manage preventive maintenance programs and customer repairs to ensure the confidence of your customers in our products and our service, driving customer satisfaction and maintaining your customers as Net Promoters of Medtronic.


Your main tasks and responsibilities include:


+ Proactively engage and maintain regular contacts and relationships with sales and customers in your area and carry out with them commercial initiatives to support the business promoting company image, in agreement with the manager.

+ Implement all technical service repairs and maintenance on medical devices commercialized by Medtronic directly at customer site in line with the service delivery plan defined with the manager.

+ Review performance metrics for your territory and develop action plans to achieve goals.

+ Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers. Complete 100 % of closed loop process for Service Repair.

+ Be 100 % compliant with QAprocedures and training, complete all field service corrective actions within territory by due date

+ Be an ambassador for the EMEA service and repair team withcustomers and a trusted partner of our sales teams. Demonstrate a deep customer intimacy.

+ Follow all of the safety standards for the facility and behave in a way that does not put yourself or others at risk.

+ Travel withincountry and across EMEAwhen required


**Must Have: Minimum Requirements**


+ Bachelor of Electrical engineering or Mechatronic or equivalent

+ Full driving license required

+ Strong customer service and interpersonal skills

+ Fluent English and Slovak

+ Self-motivated and independent

+ Reliable, quality coincident even under stress

+ Contributes to process improvement


**Nice to Have**


+ Experience in working in the hospital setting and knowing the organization of the different departments (procurement, theatre, service engineers etc.)

+ Experienced Microsoft Office user.

+ Have worked in an organization that drives customer intimacy through the use of systems such as Net Promoter Score philosophy and system and experience of using within the customer service sector.

+ More than 2 years relevant experience diagnosing, repairing and maintaining electronic and electro-mechanical equipment in a field service role where you are customer facing in their premises.

+ Hungarian language


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


Physical Job Requirements


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2022-03-08 Expires: 2022-06-06
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Technical Service Specialist

Medtronic
Bratislava, Bratislavský kraj 811 06

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