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Technical Service Specialist

Medtronic
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Technical Service Specialist

Location:

Czech Republic

Requisition #:

21000G59

Post Date:

Nov 15, 2021


**Careers that Change Lives**

To support our Service Repair department we are currently looking for a fulltime customer-focused and independent Technical Service Specialist to cover the Western and Central parts of Czechia mainly Prague. This is a home-based position and traveling to customers within a given geographical territory is required. The candidate shall be based in Prague or its surroundings.


**A Day in the Life**

As a Technical Service Specialist, you will be the face of the Service Repair team across the entire Medtronic product ranges for your customers.


You will repair equipment breakdowns, perform technical tests. This will be in compliance with corporate regulations and laws regarding safety and quality at work as well as technical regulations.


You will manage preventive maintenance programs and customer repairs to ensure the confidence of your customers in our products and our service, driving customer satisfaction and maintaining your customers as Net Promoters of Medtronic.


Your main tasks and responsibilities include:

Proactively engage and maintain regular contacts and relationships with sales and customers in your area and carry out with them commercial initiatives to support the business promoting company image, in agreement with the manager.

Implement all technical service repairs and maintenance on medical devices commercialized by Medtronic directly at customer site in line with the service delivery plan defined with the manager.

Review performance metrics for your territory and develop action plans to achieve goals.

Deliver Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for your direct customers. Complete 100 % of closed loop process for Service Repair.

Be 100 % compliant with QA procedures and training, complete all field service corrective actions within territory by due date

Be an ambassador for the EMEA service and repair team with customers and a trusted partner of our sales teams. Demonstrate a deep customer intimacy.

Follow all of the safety standards for the facility and behave in a way that does not put yourself or others at risk.

Travel within country and across EMEA when required


**Must Haves**

Bachelor of Electrical engineering or Mechatronic or equivalent

Full driving license required

Strong customer service and interpersonal skills

fluent English and Czech

Self-motivated and independent

Reliable, quality coincident even under stress

Contributes to process improvements


**Nice to Haves**

Experience in working in the hospital setting and knowing the organization of the different departments (procurement, theatre, service engineers etc.)

Experienced Microsoft Office user.

Have worked in an organization that drives customer intimacy through the use of systems such as Net Promoter Score philosophy and system and experience of using within the customer service sector.

More than 2 years relevant experience diagnosing, repairing and maintaining electronic and electro-mechanical equipment in a field service role where you are customer-facing in their premises.


\#LI-Remote

\#LI-EMEA
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2022-03-08 Expires: 2022-06-06
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