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StartRight Therapy Ambassador (Norwegian Speaking)

Medtronic
Watford City, ND 58854
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StartRight Therapy Ambassador (Norwegian Speaking)

Location:

Watford, Hertfordshire, United Kingdom

Requisition #:

20000LZI

Post Date:

Jan 27, 2021


**Careers that Change Lives**


Were a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. This is an exciting time for the Diabetes business with strong double-digit growth and a pipeline of innovative technology and services that are transforming the lives of individuals living with Diabetes. The Diabetes team is right at the heart of the business transformation, with over a million patient contacts a year, delivering a range of proactive and support services directly to patients.


Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Come strengthen your specialized skills and enhance your expertise. Well support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way thats best for you.


And we are currently looking for a **_StartRight Therapy Ambassador (Norwegian Speaking)_** to join our Diabetes team in Watford.


**A Day in the Life**


The person in this role will drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic and proactive outbound calls. Those call will be related to: Product education, Patient assessments, additional factors such as diet, exercise and lifestyle, and goal setting, barrier identification and coaching. This role is expected to collaborate with members of other departments and representatives to fully address customer needs.


As a StartRight Therapy Ambassador your main responsibilities will involve:


+ To partner with The Field to onboard patients, monitor and intervene with at risk patients when necessary

+ Build positive relationships with patients; assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding

+ Use dynamic communication skills to identify patient unmet needs and pain points and utilize objection handling techniques to communicate with the patient

+ Monitor Helpline call activity, product ordering information, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention

+ Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings

+ Testing and conducting proof of concept sessions with patients to enhance StartRight solutions

+ Cooperate and coordinate with Medtronic team members encouraging positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs.

+ Available to work on-call outside of business hours as scheduled in department

+ Use proficient disease, therapy and product knowledge to support customers and to deliver safe and reliable customer service and support for Medtronic Diabetes customers

+ Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)

+ Demonstrate empathy, patience and resilience while safely assisting customers

+ Communicate actively and effectively with customers, to record and present clear and concise information in a timely manner - both oral and written

+ Ability to effectively handle high stress situations


As we put customer to the centre of who we are, one of the main tasks will also include contribution to the company goals in the areas of customer satisfaction.


In return, we will provide you with great training and development opportunities in a growing business where innovative solutions are delivered by industry experts.


**Must Haves**


+ Bachelors degree from an accredited college/university

+ At least 1 year of customer service or support experience in a contact centre, office or helpdesk environment

+ **_Native Norwegian language and Fluent English_**

+ Good communication skills (telephone email)

+ Team player flexible, also able to work independently

+ Problem solving skills as well as ability to cope with stressful situation

+ Flexible in approach, a positive, upbeat and friendly personality

+ Willing to help and support others and to build relationships with patients that creates trust and engagement

+ Effective multi-tasking (navigating between programs to access customer data and input text during call)

+ Basic to intermediate level of math skill required to assist customers with their vital statistics


**Nice to Haves**


+ Diabetes and Therapy Knowledge

+ Experience using: SAP and MS Office suite (Word, Excel, Outlook)

+ Comfortable with technology, quick to learn new technologies/solutions contributing to patients success

+ Keyboarding 40 WPM average


**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!


**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.


Lets work together to address universal healthcare needs and improve patients lives. Help us shape thefuture.


Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.


At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it is the only way to drive healthcare forward. We want to attract a diverse workforce, regardless of age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by state or local law. Join us, and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions. And by embracing everything you have to offer your unique perspectives, talents and contributions we can live up to the promise of our Mission.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2021-01-29 Expires: 2021-05-09
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StartRight Therapy Ambassador (Norwegian Speaking)

Medtronic
Watford City, ND 58854

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