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Sr Business Analyst

San Antonio, TX
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  • Job Code
Company Medtronic
Job Title Sr Business Analyst
JobId 37608
Location: San Antonio, TX, 78284, USA

Sr Business Analyst


San Antonio, Texas, United States

Requisition #:


Post Date:

Dec 07, 2017

**Job Title:** **Sr Business Analyst**

**Location:** **Bala/Canyonwood, PA (1) and San Antonio, TX (1)**

**Careers that Change Lives**

The Diabetes Group is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care, and improving outcomes so people with diabetes can enjoy greater freedom and better health.

Supports the day-to-day operations of the vendor organization Workforce Management/Operations via data tracking, project management, and identifying opportunities for continuous improvement.Additionally, performs data analysis and develops related reporting tools, as requested. Engages in frequent cross-departmental communications and collaboration.Works under general supervision.

Visit at to see an overview of the products in our Diabetes product portfolio.

**A Day in the Life**

+ You will use departmental metrics to identify trends and provide recommendations for improvement.

+ You will conduct data analysis and develop reporting tools facilitating the utilization of data analysis.

+ You will focus on automating reporting tools and tracking of Key Performance Indicators (KPIs).

+ You will review department metrics with leadership team to help ensure consistent performance, high level of productivity, and achievement of revenue goals.

+ You will monitor use of Work Force Management tool to ensure optimal effectiveness

+ You will simultaneously manage multiple project/work assignments.

+ You will coordinate and collaborate with other departments as necessary to continually refine processes as needed to ensure accurate and efficient processes thathelp drive departmental efficiencies and revenue.

+ You will manage projects to streamline process and enhance customer service and continuously identify improvement opportunities within the groups.

+ You will design, produce and maintain various reports and data base systems for department management as requested

**Must Have:**


+ Bachelor’s Degree with 4+ years of experience compiling and analyzing data and metrics OR Masters Degree with 2+ years of experience compiling and analyzing data and metrics.

+ Strong Microsoft Word and Excel background. **Nice to Have**

+ Call Center/Contact Center operations experience compiling and analyzing data

+ Prior usage of automated call distribution software such as Rockwell, Symposium, Lucent or Collins as well as workforce management tools (i.e. ASPECT phone system)

+ Knowledge and experience with SAP and Sequel server databases

+ Prior experience with Mini-Tab

+ Demonstrated ability to manage multiple projects/tasks/assignments

+ Strong a **nalytical, prioritization, organizational, and problem solving skills**

+ Ability to work in a team oriented environment

+ Excellent personal computer skills, including spreadsheet, presentation, and word processing software

+ Excellent **verbal and written communication skills, including the ability to effectively present material appropriate to the level of the audience.**

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to be independently mobile.

The employee is also required to interact with a computer, and communicate with peers and co-workers.

Travel up to 25%


Together, we can change healthcare worldwide.At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.We challenge ourselves and each other to make tomorrow better than yesterday.It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the future.


It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http at :// at


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San Antonio, TX

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