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1+ months

Sr Advanced Analytics Analyst

Taguig City, National Capital Region 1633
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Sr Advanced Analytics Analyst


Taguig City, National Capital Region, Philippines

Requisition #:


Post Date:

Feb 03, 2021

**Careers that Change Lives**

**A Day in the Life**

Responsibilities may include the following and other duties may be assigned.

+ Develops, inspects, mines, transforms, and models data to raise productivity, improve decision making, and gain competitive advantage.

+ Conducts statistical analysis on data and information to ensure correct predictive forecasting or classification.

+ Manages all aspects of end-to-end data processing utilizing customized report building functions of systems.

+ Maintains analytical systems, verifies the accuracy of the data, and acts as a liaison to the business.

+ In this role, one of the critical responsibility is to he/she will provide capacity planning and scheduling recommendations and analytical support to Call Center and Order Management Operations to ensure to meet service level agreements (SLAs) and maintain key performance indicators (KPIs) of APAC Customer Care and Shared Services supporting all 4 business groups .

+ A strong predictor of success is the ability to communicate effectively with both internal and external stakeholders in all applicable modes of communication, being proactive in strategies that will be beneficial to both processes and business unit, and have a higher sense of urgency and responsibility for role and team.

+ Plans and monitors customer contact center schedules and operations. Provides management information and productivity forecasts by detecting customer call patterns and collaborates with APAC Customer Care teams to provide analytical support and recommendation for staffing resources to meet objectives (e.g. service levels, occupancy); presents analytical trend feedback for forecasting or opportunities to streamline schedule planning processes to management.

+ Recommends headcount modeling according to the services currently operating and upcoming services that will be transition to Manila.

**Must Have: Minimum Requirements:**

+ Bachelors degree required

+ Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience

**Your Profile**

+ Bachelors degree in computer science, Analytics or a related discipline;

+ Experience in Call Center Reporting, scheduling and Capacity planning in a BPO and Shared Services is a plus.

+ Minimum of 4-5 years of experience in Call Center and/or enterprise data analytics

+ Experience in programming (Macro, Visual Basic), RPA (understands machine learning process) using business intelligence tools (Tableau, Power BI);

+ Advanced Microsoft Excel and Powerpoint

+ Knowledgeable in other industry standard automation

+ Excellent communication and interpersonal skills with demonstrated ability to build strong business relationships;

+ Solution orientated with a can do attitude and proactive, bias for action nature;

+ Ability to independently, resourcefully, and creatively research and implement new solutions;

+ Demonstrates initiative and innovation to generate ideas and solutions in different situations;

+ Results orientated Self-motivated and positive;

+ Proven evidence of Medtronic Leadership Traits:

+ **Shape** - Demonstrates global business acumen, thinks critically and makes sound decisions, sets strategic direction

+ **Engage** - Collaborates and creates alignment; attracts, deploys, and develops talent; fosters diversity and inclusion

+ **Innovate** - Focuses on patient and customer, generates breakthrough ideas, initiates and leads change

+ **Achieve** - Sets high standards, instills operational excellence, drives accountability, models ethical behavior

**SPECIALIST CAREER STREAM:** Typically, an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.


**Autonomy:** Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects / processes.

**Organizational Impact:** May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.

**Innovation and Complexity:** Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties . Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements.

**Communication and Influence:** Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making.

**Leadership and Talent Management:** May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others work product.

**Required Knowledge and Experience:** Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

**Physical Job Requirements (optional):**

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

+ While performing the duties of this job, the employee is regularly required to be independently mobile.

+ Must be able to travel independently to various Medtronic buildings/sites.

+ Some out of hours work will be required

+ Role is based in Bonifacio Global City, Taguig, Metro Manila, Philippines

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2021-02-05 Expires: 2021-05-16
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Sr Advanced Analytics Analyst

Taguig City, National Capital Region 1633

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