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Senior Manager Strategic Transformation, Enterprise Business Services

Minneapolis, MN 55405
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Senior Manager Strategic Transformation, Enterprise Business Services


Minneapolis, Minnesota, United States

Requisition #:


Post Date:

Sep 09, 2020

**Careers that Change Lives**

Enterprise Excellence is a critical initiative for Medtronic which is focused on leveraging our global size, scale and breadth, our unique capabilities, as well as our employee talent, passion and engagement to improve customer and patient experiences and drive productivity improvements, while generating significant earnings and margin improvement. Within Enterprise Excellence, the Enterprise Business Services (EBS) team is a Center of Expertise (COE) providing business services and capabilities that support the execution of Enterprise Excellence initiatives across Medtronic.

The Senior Manager will play a key role as a critical member of the EBS Strategic Transformation team. The role will serve as a transformation advisor and change enabler providing support to key Medtronic leaders for an assigned Function /Region/Group. The work involves working with the Director, Strategic Transformation, understanding the key imperatives from the Function /Region/Group Strategic Plans, driving ideation and design of programs that enable achievement of desired outcomes, and facilitating deployment of alternate delivery models (Shared Services/ COEs, Process Excellence, Automation, and BPO).

This role will report directly to the Director, Strategic Transformation.

**A Day in the Life**

In this fast-paced, highly collaborative role, you will:

+ Partner with the Director Strategic Transformation, to understand the key imperatives of the functions or business groups supported

+ Evangelize the need for operating model transformation and deployment of alternate delivery platforms (Shared Services / COEs, Process Excellence, BPO and Automation ) to support achievment of strategic outcomes (Improve patient /customer service experience, loyalty, and revenue. Enable savings, ongoing leverage, and improved cash flow. Improve effectiveness and impact of functional excellence programs).

+ Facilitate development of high-quality, transformative solutions and business cases that deliver on the key imperatives and are aligned with Enterprise Excellence imperatives and EBS goals

+ Provide BPO engagement support to include - advise and facilitate vendor selection, RFP creation, negotiations, finalization of contract terms in partnership with the enterprise procurement team.

+ Support development of Transition plans and documentation aligned with the Transition framework and playbook for migrating work to Global In-house Centers or BPO vendors

+ Support the program team develop, execute, and maintain a highly detailed, fully integrated/cross-functional project plan using Project Management tools to drive adherence to scope, schedule and budget requirements

+ Actively participate and contribute in Transition Governance and reporting to ensure proactive risk identification, escalation and resolution of issues

+ Partner with Vendor Management to ensure that projects have smooth hand-off from transition to steady-state.

+ Organize and maintain project documentation within the common EBS repository

+ Travel requirement: 20%

**Must Have: Minimum Requirements**

+ Bachelors Degree and 7+ years of experience or Masters degreeand 5 + years experience in one of the following area

+ Consulting for Operating Model Transformation (GBS/BPO/Intelligent Automation) in a top tier professional services/ BPO firm

+ Key Account management in a top tier professional services for BPO / Intelligent Automation services

+ Leading a transition / service delivery function for a GBS organization of a Fortune 500 Co or a leading professional services

**Nice to have**

+ Ability to work independently, or in groups, as the lead participant; ability to work well with Business Leads, Process Managers, Vendors and End Users in cross functional / matrixed environments

+ Experience working in matrixed teams responsible for influencing and communicating at all levels within the organization

+ Lifesciences Industry Experience

+ Success as an advisor, project team participant and/or internal change agent supporting large complex programs within large matrixed oriented corporations or leading consulting/ BPO organizations.

+ A proven and trusted advisor who understands both the qualitative and quantitative benefits of actions and opportunities for the function they serve as well as the functions stakeholders.

+ Confident and assertive style, but respectful of others. Must be team oriented and able to adjust leadership style to maximize effectiveness.

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2020-09-04 Expires: 2020-10-19
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Minneapolis, MN 55405

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