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Senior Architect Customer Hub

Irving, TX
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  • Job Code

Senior Architect Customer Hub-18023004


  • Citi’s Global Consumer Bank Chief Technology Officer (CTO) function is responsible for strategic and operational management of the technology environment supporting Citi’s Global Consumer Technology (GCT) function. Key responsibilities of the CTO include: enterprise architecture governance; technology innovation, strategy and roadmap development; software development technology, process and design standards; performance engineering and testing; development operations (devops) strategy and execution; operational management and optimization of infrastructure in conjunction with CTI; and production management of GCB’s global application portfolio.
  • The Global Chief Architect of Core Products and Risk organization will be comprised of domain experts who are specifically focused on the architecture and strategy pertaining to Consumer Banking products like Retail/Wealth, Cards/Customer and Lending/Utilities, Risk and Payments focusing on Processing using standard exposition.
  • This role will report directly to the Global Chief Architect of Core Products and Risk. The person will be a Senior Architect responsible for the Consumer Customer  domain across Retail/Wealth, Credit Cards and Lending lines of businesses and architecting linkages with other sectors.   The selected candidate will orchestrate a forward looking technology plan for their domain to provide market-competitive (or differentiated as needed) capability at optimal speed and/or total cost of ownership. Specifically, the Senior Architect is expected to develop market insight, perform competitive assessments, understand and inform business and technology strategy, document the reference architecture and maintain a roadmap of capability and investment aligned to business needs and technology requirements.  The Senior Architect will have a strategic and global focus for their domain while influencing the other investment decisions to ensure they inform and further the reference architecture and roadmap pertaining to their domain.
Key Responsibilities:
  • Maintain and apply a broad and current industry perspective on technology trends/opportunities, alternate solution providers and ranking, leading practices and our position/capability/performance relative to direct competitors and parallel industries/organizations. Ensure technology roadmaps are developed within the context of expected market developments and the opportunities/threats they present. 
  • Demonstrate technology thought leadership, foster productive business relationships and build strong sponsorship of our technology architecture and roadmap. Understand and influence business strategy, ensuring it’s informed by current and emerging technology capability and supported by our architecture and roadmap. 
  • Maintain reference architecture for the assigned domain(s), ensuring it’s anchored in current/emerging business requirements, consistent with enterprise and sector architectural tenets, supported by clearly defined financial and non-financial rationale and actionable within the context of Citi’s investment and risk appetite.
  • Maintain domain Level comprehensive technology roadmaps encompassing application and related infrastructure services that are consistent with the reference architecture and phased in accordance with business priorities, investment and risk appetite and regulatory, risk and compliance requirements.
  • Maintain a comprehensive view of current and forecast domain economics (e.g. run cost trend, expected investment and potential impairments). Ensure roadmaps support business and technology financial objectives. Highlight and mitigate financial risks to the extent possible with the assistance of the Chief Architect.
  • Provide domain leadership within global and regional architecture forums, ensuring the reference architecture and roadmap at domain level are informed by practical requirements and that design decisions remain consistent with the architecture and roadmap; ensure appropriate governance of exceptions and stringent follow-up to ensure all conditions of approval are met within the committed timeframe.   
  • Foster a strong regionally aligned solution architect/design community with intimate knowledge of our reference architecture and roadmap, and oversee a governance process that will ensure our reference architecture and roadmaps remain relevant within regional context and central to individual investment and project decisions.  
  • Ensure early engagement of partner organizations (e.g. CATE and CTI) in the development of our reference architecture and roadmap. Ensure planned capability can be satisfied by partner organizations within the timeframe required. Assist in managing the consistency of partner organizations across regions.
  • Develop talent both in our teams and in the engineering teams we engage; develop a learning environment; demonstrate teamwork, respect and collaboration across the CTO function and with GCT, CTI, GFTS, CATE and other partner organizations, and foster a culture of innovation, commercial savvy, dependability, pragmatism and excellence.
  • Ensure all regulatory, compliance and internal control requirements are met, while maintaining a measured view of risk affecting all areas of CTO responsibility and structured and visible plans for mitigation of this risk.
  • Lead regional tech and stakeholder collaboration to drive and publish a global technical roadmap for Customer domain. Drive capability reuse with point of convergence as success measure. Partner with product engineering heads to develop Customer domain roadmaps, BIAN adoption of domain capabilities of Customer Domain encompassing standards like ISO8583, ISO20022 and exposition of capabilities for Customer Master and Services hub with appropriate TCO. Define the migration roadmap for of all regions in Consumer business to the Reference architecture in force and in alignment with Business Strategy. In addition, responsibility for overall governance of implemented product features in Customer domain compliant with Information security and standard exposition of features functions as per the Citi API standards and Platform Standards.

Required Experience:
  • 10 years in senior technology/engineering leadership roles within financial services or a related industry; specific experience in strategy development, enterprise and/or solution architecture and systems integration in a complex distributed environment employing a mix of modern and legacy technologies.
  • Comprehensive functional and technical knowledge within the assigned or related domain developed through practical experience in defining and delivering technology solutions within a global and diverse financial services environment.
  • Current and deep Customer domain market insight covering leading providers/solutions. Knowledgeable in leading Customer MDM solutions, trends in functional capability and technical architecture and knowledge of competitor strategy and/or capability. Evidence of active engagement in and/or understanding of the methods for surveying market and competitor activity.
  • Strongly developed strategic, analytical and communication skills evidenced by experience in formulating strategic scenarios, evaluating trade-offs within a robust commercial framework, developing related financial models and designing practical execution plans. 
  • Practical experience in architecture roles within a complex commercial environment including assisting in setting architectural principles, helping define the reference architecture, building technology roadmaps aligned with business plans and helping to institute governance to ensure alignment of investment to strategy/architecture.
  • Strong interpersonal and communication skills; proven ability to engage and influence technology and business stakeholders at most levels within an organization on complex technical and commercial concepts.
  • Proven ability to assist in attracting, developing, engaging and sustaining world-class engineering/technical talent; build collaborative higher performing teams and foster a culture of innovation and excellence.
    Preferred Experience:
  • Knowledge of and experience in current technologies including SaaS/PaaS/IaaS, Micro Services, Containers, RESTful API’s, Big Data, Artificial Intelligence/Machine Learning and Robotic Process Automation.
  • Experience in formulating and executing commercial arrangements for products and/or services.
  • Broad financial expertise with knowledge of corporate affairs, financial and economic fundamentals, and business policies, products, processes, systems and roles.
    The successful candidate will possess the following leadership/personal qualities:
  • Be creative, energetic and passionate, driven by the desire to achieve a world-class standard of performance and exceptional customer experience.
  • Be an intelligent risk taker, someone who challenges the status quo, operates across boundaries and seeks win-win outcomes.
  • Possess uncompromising ethics, unwavering integrity and the confidence and conviction to live and uphold the values of Citi.
  • Be decisive and balanced in decision making; balancing strategic vs. tactical and risk vs. cost vs. speed to arrive at pragmatic and sustainable solutions.
  • Span boundaries to draw into Citi the best possible insight, experience and technology capability from current and potential partner organizations. 
  • Be disciplined in execution; retaining tight governance over multiple dimensions of performance; ensuring commitments are understood and met.
  • Be an outstanding leader of people able to create a compelling vision and deeply engage, inspire and motivate people to achieve beyond their own expectations. 
  • Bachelor degree in computer science, information technology, software engineering or a related field.
  • Master’s degree preferred.

Primary Location NAM-USA-TX-Irving
Job Category Technology
Schedule Full-time
Education Level Bachelor's Degree
Shift Day Job
Employee Status Regular
Travel Yes, 10 % of the Time


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Irving, TX

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