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PXM RPA Complaint Analyst - Technician

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  • Job Code
Company Medtronic
Job Title PXM RPA Complaint Analyst - Technician
JobId 37825
Location: Galway, IRL

PXM RPA Complaint Analyst - Technician


Galway, County Galway, Ireland

Requisition #:


Post Date:

Dec 13, 2017


Together, we will change healthcare worldwide. Join us in our Mission to alleviate pain, restore health and extend life worldwide. Let’s work together to address the universal healthcare needs and improve patients’ lives, optimize costs and efficiencies, and expand global access. Together, we can make a real difference in the global disparity in care. By providing quality care at the lowest possible cost, we will succeed as a company, and take the future of healthcare Further, Together.


At our Galway Product Return Analysis (RPA) Lab, which is part of the Product Experience Management (PXM) Complaint Handling and Regulatory Reporting Department in Medtronic, plc, we focus on Analysis and Investigation of devices returned from the field for which there is a complaint allegation. Complaint Device Analysis and Investigation is performed within a high performing PXM Complaint Handling and Medical Device Regulatory reporting department which provides value throughout the Product Life cycle through world class execution in MDR and Vigilance compliance and by ensuring patient safety through thorough and timely processing of complaint devices.


You will be responsible the root cause investigation of complaint events based on details reported from the field and analysis of any returned product or supportive information, per departmental standards and procedures. You will also be responsible for entering all results related to investigation into the complaint handling database. You will generate regular Key Performance Indicators (KPI) report to monitor investigation activities. You will provide support to the Post Market Quality reliability departments through investigation activities. You will contribute to continuous improvement activities to support the role out of cell operating systems and principles within the PXM department.


We are looking for a qualified person with a Level 6 NFQ or above in Engineering/Science or related discipline and preferably with 1-2 years relevant experience in a medical devices or related environment. Candidates with a legal or clinical qualification (e.g. registered nurse or experience in physiological or clinical measurement science) will also be considered. We are looking for a dynamic team player who can work effectively and proactively on cross-functional teams. Experience/understanding of complaint handling or CAPA processes are desirable. Candidates must be able to think critically and make sound decisions. Candidates must be focused on patient safety and customer service, set high standards, instils operational excellence, drive accountability and model ethical behavior. Candidates must be a good communicator and are fluent in English, both in writing and speaking.

Leadership Expectations provide the framework for what we expect from all employees at Medtronic – outlining the actions and behaviors we must develop and demonstrate in pursuit of our Mission and global growth goals.


We are committed to being experts in what we do, with a clear vision of where we are going and the plan to get there.

■ Demonstrates Global Business Acumen

■ Thinks Critically and Makes Sound Decisions

■ Sets Strategic Direction


We partner with and involve others, knowing that diverse talent, skills, and perspectives lead to better outcomes.

■ Collaborates and Creates Alignment

■ Attracts, Deploys, and Develops Talent

■ Fosters Diversity and Inclusion


We are bold thinkers who create new ideas and bring our best solutions forward to benefit our patients, partners, and customers.

■ Focuses on Patient and Customer

■ Generates Breakthrough Ideas

■ Initiates and Leads Change


We do what we say we are going to do, delivering results with the highest standards.

■ Sets High Standards

■ Instils Operational Excellence

■ Drives Accountability

■ Models Ethical BehaviorIt is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


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