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1+ months

Product Support Specialist UK&I

Medtronic
Watford City, ND 58854
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Product Support Specialist UK&I

Location:

Watford, Hertfordshire, United Kingdom

Requisition #:

20000BUS

Post Date:

Aug 11, 2020


**Product Support Specialist - Diabetes**


**Careers that Change Lives**


Do you have a
love of technology and a desire to help those who need it? Apply here to join
our Product Support and Start Right teams. Don't have experience working with people
with diabetes? Not to worry, we have an extensive training programme and are
open to candidates with all kind of backgrounds. Want to learn more about the
team, watch our team in action here - https://youtu.be/04ScXw3C-EM


**A Day in theLife**


We are now looking for a **Product Support SpecialistUKI** to join our team in Watford. In this role you will provide timely,
safe and efficient product related information and assistance to our customers
(patients, Sales Reps, medical professionals, etc.) regarding the use of
Medtronic Diabetes products. You will resolve technical support for customers
by troubleshooting, capturing and following-up on Product Observations and
Interactions.


Therapy and
Product Knowledge


+ Using proficient disease and therapy knowledge tosupport customers

+ Deliver safe and reliable customer service and productoriented technical support for Medtronic Diabetes customers.

+ Act on training and coaching to ensure up to dateproduct and system knowledge is maintained to meet our expected qualitystandards and set operational targets


Call Management


+ Respond to inquiries from customers concerning productoperation, troubleshooting, specifications, warranty, and parts/accessories.

+ Ensure on or above-target compliance with call qualitystandards.

+ Manage time effectively by prioritizing calls,follow-up and administrative tasks to achieve team and individual Key PerformanceIndicators (KPI).

+ Demonstrate empathy, patience and resilience whilesafely assisting customers.


Troubleshooting
Quality Management


+ Effectively communicate with customers to resolveissues and answer questions according to department protocols and requirements.

+ Accurately and consistently document customer feedbackand troubleshooting completed.

+ Ensure support and solutions provided are aligned withDepartment and Standard Operating Procedures.

+ Coordinate return flow for all Diabetes products forquality analysis together with local office.


Core Elements


+ Understand, comply with Medtronic policies and serveas an ambassador for Medtronic with internal/external stakeholders.

+ Active and effective communication with customers, torecord and present clear and concise information in a timely manner - bothverbally and written.

+ Perceive, understand, and manage emotions and feelingsto connect empathically to sense and anticipate customer needs.

+ Frame problems as opportunities when evaluating solutionsprovide excellent solutions and services to customers.

+ Engage in self-development, including participation incontinuing education programs/sessions to remain abreast of product knowledge(both existing and new products).

+ Cooperate andcoordinate with Medtronic team members encouraging positive work environment,adapting to changing situations, environments to meet customer needs.


**Must Haves**


+ At least 1 year of customer service or support experience in a contactcenter, office or helpdesk environment or relevant work experience.

+ Strong oral and written language skills in English.

+ Effective Multi-tasking (navigating between programs to access customerdata and input text during call).

+ Basic to intermediate level of math skill required to assist customerswith their vital statistics.


**Nice to Haves**


+ Second language in Spanish, Portuguese, Italian, Finnish,Danish, Norwegian, Swedish or Afrikaans will be an asset.

+ Diabetes and Therapy Knowledge.

+ Experience using: SAP and MS Office suite (Word,Excel, Outlook).

+ Experience troubleshooting medical equipment/servicesin contact center/helpdesk.


**Your Answer**


Is this the position you were waiting for? Then please
apply directly via the apply button!


**About Medtronic**


Together, we can change
healthcare worldwide. At Medtronic, we push the limits of what technology,
therapies and services can do to help alleviate pain, restore health and extend
life.


We challenge ourselves
and each other to make tomorrow better than yesterday. It is what makes this an
exciting and rewarding place to be.


We want to accelerate
and advance our ability to create meaningful innovations - but we will only
succeed with the right people on our team.


Lets work together to
address universal healthcare needs and improve patients lives. Help us shape
the


future.


Founded in 1949 as a
medical repair company, we're now among the world's largest medical technology,
services and solutions companies, employing more than 89,000 people worldwide,
serving physicians, hospitals and patients in over 155 countries.


Whatever your specialty or ambitions, you can make a difference at Medtronic -
both in the lives of others and your career. Join us in our commitment to take
healthcare Further, Together.


At Medtronic, you will find a diverse team of
innovators who bring their unique backgrounds and their individual life
experiences to work every day. We work hard to cultivate a workforce that
reflects our patients and partners, we believe it is the only way to drive
healthcare forward. We want to attract a diverse workforce, regardless of age,
colour, national origin, citizenship status, physical or mental disability,
race, religion, creed, gender, sex, sexual orientation, gender identity and/or
expression, veteran status, or any other characteristic protected by state or
local law. Join us, and bring the power of your point of view to our culture of
collaboration and innovation. It is through strong diversity, inclusion and
engagement that we can remain a leader in medical technology and solutions. And
by embracing everything you have to offer your unique perspectives, talents
and contributions we can live up to the promise of our Mission.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2020-08-13 Expires: 2020-10-19
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Product Support Specialist UK&I

Medtronic
Watford City, ND 58854

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