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Pre-sales Consultant e-Store/e-Business (temporary contract)

Medtronic
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Pre-sales Consultant e-Store/e-Business (temporary contract)

Location:

Spain

Requisition #:

20000J1H

Post Date:

Nov 12, 2020


Medtronic Overview

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us, and be part of our commitment to the health of others.

We know that Medtronic will be transformative, creating new methodologies and new opportunities. Whatever your specialty or ambitions, you can make a difference at Medtronic both in the lives of others and your career.

Medtronic is a $27.8b company with 85,000+ employees in more than 160 countries.


About the Offer to Cash Program

Offer to Cash is about creating a high-quality end-to-end customer journeys and internal processes that meets or exceeds the customers expectations while keeping focus on reducing our processing cost. On that journey Digitalization and customer adoption of digital practices and solution result capital. Key to transforming the customers experience through Offer to Cash is to understand the current pain points that customers experience when working with Medtronic and to resolve these pain points.


Key to transforming the employee experience through Offer to Cash is to understand the current pain points that employees experience when performing their work and to resolve these pain points. The program includes the entire end-to-end Offer to Cash process and digital solutions from the preparation of offers and pricing, allocation, delivery invoicing and dispute management all the way till cash collection. These processes will be differentiated to specifically address the needs and cost to serve for the customer segments we identified in the Go to Market program.


The new organization is an integrated landscape from where regional offices connect with customer needs, interacting on a deep relational model, then the model continues through the Center of Excellence which assure the optimum process to be executed by the transactional side, mage with a 3rd partner.


What is a Value Stream and importance of Digitalization

The end-to-end Offer to Cash process is divided into value streams. For each value stream there are clear touch points with our customers. The value stream is organized as a network organization that is cross functionally managed, fully focused on optimizing processes within the value stream to further increase the customer experience and optimize cost to serve. Across all workstreams, the digitalization plays a game changer role on the transformation which influence customer behaviors and business practices into lean, faster and efficient with digital practices. Around the overarching ambition of OTC digitalization, there are important regional tools like the e-store platform to lead the digital heal care transformation.


Regional Digital Transformation definition and responsibilities

Definition:

The Digital transformation facilitates the best customer and business adoption of Medtronic digital solutions existing or designed under OTC Order to Cash transformation program and its value streams [Order to delivery (OTD)/ Consignment request stock (CRtS)/ Return request to credit (RRtC) etc. and tools CRM system, Mobile app, WEB interface]. The area of influence therefore is not limited only to e-commerce, but also expanding its responsibilities and influence through all possible services, solutions and applications aiming to facilitate the OTC digital transformation.


Responsibilities for presales consultant e-store:

Develop the capabilities of future e-store site, ecosystem, while assure todays maximum customers onboarding with optimum customer experience.

Partnership with sales and Customer care to develop and implement enhancements across e-store site, tools/system/platform.

Facilitates OTC e-store site processes adoption (Pre-sales: Price check, ATP checks, etc, Post-sales: returns, complaints, etc ) through customers/BUs acting as country e-store site, transformation lead.

Develop e-store regional roadmap and action plans to maximize customer Ratio of use; #transactions, #pages, #sessions per customer etc.

Liaison regional business lead defining the best adoption model of e-store site and solutions to ofer by defined customer segmentation.

Primary accountable of e-store site training to influence customers, KAOs, SAM Bus for adoption.

Alert CoE with early detection of systems breakdowns, failures suggesting to e-store site, expert potential root causes.

Ensue CRM supports the proper management of information business/customer needs.


REQUIREMENTS

Skills-Competencies:

High technical background on e-commerce B2B through WebPortal e-store interfaces + hybrids / SAP exchange protocols.

Demonstrated strong pre-sales skills within e-store site portals managing the necessary transformation of customers and stakeholders in sales to onboarding.

E-store sites / Webportal interfaces demonstrated experience working with national HC systems

Strong Order to cash (OTC) and customer orientation

Advance communication skills with stakeholders in sales, Building business cases, solutions, risk ops.


Job Experience Qualifications:

Bachelor of Science Degree / Master degree in applicable digital areas desired.

Previous experience working in technological companies or similar projects.

Excellent spoken written English skills.

Proven track record in leading multicultural programs in a multinational environment.

Experience working in a complex matrix environment.

Outstanding change management skills and experience, including stakeholder management that can help in the shift of organizational cultures.

Project management skills.


Success of a Value Stream looks like:

Improve Customer Experience as we remove country pain points through standardization.

Improved customer satisfaction, improved employee engagement, reduce cost to serve relative to sales.

High performing, collaborative and empowered team member, feeling responsible for the collective success of the Value Stream and the proper implementation on country.

Efficient and effective workflow with strong customer focus.

Standardized and Simplified Process, Organization and System.


_At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe its the only way to drive healthcare forward. We want to attract a diverse workforce, regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by state or local law. Join us, and bring the power of your point of view to our culture of collaboration and innovation. It is through strong diversity, inclusion and engagement that we can remain a leader in medical technology and solutions. And by embracing everything you have to offer your unique perspectives, talents and contributions we can live up to the promise of our Mission._
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2020-11-17 Expires: 2021-02-22
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Pre-sales Consultant e-Store/e-Business (temporary contract)

Medtronic

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