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8 days old

IT Business Systems Analyst

Medtronic
Park City, UT 84060
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IT Business Systems Analyst

Location:

Parkmore, County Galway, Ireland

Requisition #:

20000LQU

Post Date:

Jan 04, 2021


**MEDTRONIC**


At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations


**OUR PURPOSE**


At our IT Department in Medtronic, plc, we focus on collaborating with our strategic partners to support their operational needs and enable their strategic plans through collaboration, leadership and innovation. IT Business Systems Analysts communicate with numerous business and functional areas and support business needs related to technology, operational processes, and data relationships/configurations to sustain operations. They align processes across business units/geographies and develop solutions to issues while facilitating process and technology development and improvement activities.


**_Come for a job, stay for a career!_**


**A DAY IN THE LIFE OF:**


+ You will be the primary IT support for the Customer Innovation Centre (CIC) and for all video conferencing and audio-visual equipment in the Parkmore and Global Services sites

+ You will lead strategy development, driving innovation for AV/IT technology to support customer interactions at the CIC

+ You will partner closely with the CIC Team to plan and support the IT elements of all CIC events both on-site and virtual

+ You will lead the partnership with AV/IT supplier partners, driving continuous improvement in CIC AV capability

+ You will provide a white glove support experience to all visitors to the CIC

+ You will perform scheduled maintenance and upgrades of the CICs IT capability and video conferencing equipment

+ When not supporting the CIC, you will provide remote and deskside support to the Parkmore site

+ You will work on tasks to develop and/or address process improvements, training, knowledge transfer, reports, and documentation.


**KEY SKILLS EXPERIENCE**


+ Level 8 Computing degree

+ 3 years deskside support experience

+ 2 years AV/VC support experience

+ Excellent customer service background and skills

+ Knowledge of Apple and Windows hardware

+ Experience supporting Cisco VC equipment, Zoom and Microsoft Teams

+ Excellent communication skills and ability to work as part of a team

+ Self-motivated and proactive

+ Ability to deliver on defined strategy and tactical activity

+ Ability to work under minimal supervision and in high pressure situations


**Medtronic offer a competitive Salary and flexible Benefits Package**
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2021-01-07 Expires: 2021-02-14
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IT Business Systems Analyst

Medtronic
Park City, UT 84060

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