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In-House Repair Rep III - Technical Support Representative

Duluth, GA 30096
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In-House Repair Rep III - Technical Support Representative


Duluth, Georgia, United States

Requisition #:


Post Date:

Dec 02, 2019

**Careers that Change Lives**

Medtronic GI and Hepatology (GIH) group is redefining medical technology by developing, producing and marketing innovative, patient-friendly diagnostic products. We are currently seeking a Product Support Technician Specialist to join our support group located in Duluth GA.

In this role, you will provide technical support to our US and Canada customer base, and other GIH employees. You will perform customer facing service functions including complaint handling, problem diagnosis, remote support, creation of service/repair orders and notifications into Medtronic's integrated software.

Position Hours: Monday - Friday, 11AM - 8PM (after initial training period of 9AM - 6PM)

You can grow your career with us; we hope youll consider joining our team!

**A Day in the Life**

You will take customer calls, document issues and provide technical assistance to customers in the US and Canada

Provide technical support resolving customer inquiries related to Medtronic GI Solutions product platforms

Be responsible for the accuracy and proper SAP transactional movement of equipment

Utilize SAP for customer complaints and perform tasks to resolve complaints

Maintain knowledge of product lines (i.e. Rapid, Manometry, Bravo, Smart Pill) and service offerings along with future industry products and technologies

**Must Haves**

4+ years of related experience working in a call center, technical helpdesk, or desktop support team

**Nice to Have**

Bachelor's Degree

Experience providing remote support to user computers, resolving problems quickly and efficiently

Ability to read, analyze and interpret, technical procedures, specifications, schematic and governmental regulations

Experience in small systems repair

Experience working in the Medical Device/Healthcare industry

Understanding of basic LAN/WAN configuration and troubleshooting

Experience building and maintaining physical network, wired and wireless

Microsoft Windows 7/8/10 support

Knowledge of IIS and Web services

Ablilty to maintain composure and positive attitude during difficult times

Excellent written and verbal communication skills

Ability to work in fast-paced environment

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2019-06-18 Expires: 2020-02-10
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In-House Repair Rep III - Technical Support Representative

Duluth, GA 30096

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