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21 days old

Healthcare Collections- Self Pay (Northridge, CA)

Medtronic
Northridge, CA 91325
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Healthcare Collections- Self Pay (Northridge, CA)

Location:

Northridge, California, United States

Requisition #:

21000MYE

Post Date:

Sep 01, 2021


**Careers that Change Lives**


In this exciting role as a Credit Collections Clerk II you will work within Patient Financial Services handling high volume of medical, billing, and collection inbound and outbound calls while providing world class customer service. Respond to payor or customer billing inquiries by providing information and updating patient account with appropriate transactions and notes. Collect on delinquent accounts, establishing payment arrangements with patients. Project a professional company image through phone interaction. Perform account reconciliation on accounts assigned within GE Centricity work view


**A Day in the Life**


+ Responsible for handling high volume of incoming customer calls.

+ Handle customer calls with excellent customer service skills to collect unpaid balances

+ written and verbal inquiries to payors to analyze and problem solve account issues to full resolution.

+ Provide support for inquiries from internal and external customers regarding account reconciliation while maintaining updated information on accounts.

+ Collaborate with other departments of the revenue cycle to ensure full resolution of open AR

+ Provide excellent customer service to all internal and external customers; maintain a professional attitude when speaking with customers and payors.

+ Escalate complex accounts and necessary to the appropriate department or supervisor.

+ Assist as assigned with correspondence, e-mails, voicemails, write-offs, and other projects as the need is presented.

+ Understand and answer questions regarding Explanation of Benefits (EOB).

+ Maintain work view at inflow to ensure prompt account resolution to increase cash collections and or reduce Pharmacy credit balance accounts.

+ Meet standard of 95% or higher of productivity goal and maintain an average quality score of 2.80 or above.

+ Assist with assignments as directed by management

+ Ability to be flexible with working hours given adequate notice.

+ Ability to accept and carry out oral and written instructions accurately

+ Excellent interpersonal skills to communicate effectively and diplomatically with internal and external customer both in person and over the telephone.


**Must Have: Minimum Requirements**


_TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME_


+ High School Diploma or equivalent required

+ Minimum of 2 years of relevant experience


**Nice to Have**


+ Prior healthcare experience on Centricity GE system and SAP

+ Working in a Pharmacy medial group performing collection activities, healthcare facility, Medical Group

+ Extensive related knowledge in Pharmacy credit and collection experience


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


**Physical Job Requirements**


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2021-10-01 Expires: 2021-11-01
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Healthcare Collections- Self Pay (Northridge, CA)

Medtronic
Northridge, CA 91325

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