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1+ months

Field Services Engineer

Medtronic
Arlington, VA 22212
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Field Services Engineer

Location:

Baltimore, Maryland, United States

Requisition #:

190007L5

Post Date:

Aug 07, 2019


**CAREERS THAT CHANGE LIVES:**


This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.


**RTG(Restorative Therapies Group) BUSINESS DESCRIPTION:**


The Restorative Therapies Group develops life-restoring therapies and healthcare solutions that span the care continuum; integrating technologies and applying clinical and economic evidence to increase patient access, improve efficiency of procedures and deliver successful patient outcomes.


**A DAY IN THE LIFE:**


Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.


Perform planned maintenance and escalated break / fix on designated equipment.


Perform appropriate testing to confirm system functionality according to manufacturers specifications.


Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.


Assist in development and implementation of training materials as related to job function.


Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.


Assist building devices in manufacturing as required.


Liaison between engineering staff and customer base to improve the functionality of the system.


Provide testing and validation support to the manufacturers organization, as applicable.


Assist in technical support for users of intra-operative imaging system. This will include phone support for users and technical staff.


Coordinate with Medtronic staff to develop appropriate test procedures to maintain quality of the devices.


Utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis that will lead to effective problem solving.


Create and update process / procedure documentation.


Ensure full documentation of all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.


Maintain tools and test equipment properly and ensuring they are calibrated


Participate in weekly teleconferences for escalations, post activity recaps, and required training.


Provide appropriate follow-up communications with internal and external customers to ensure resolution leading to customer satisfaction.


Able to lift a minimum of 50 pounds.


All activities must be performed in compliance with the Quality System.


Performs duties in compliance with environmental, health and safety related site rules, policies or governmental regulations.


All other duties as assigned.


Travel requirement: 25-50%


Some international travel as necessary.


**BASIC MINIMUM QUALIFICATIONS**


**IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME**


High School Diploma


4+ years of relevant experience.


**NICE TO HAVE:**


Preferably Associates or Bachelors Degree in Electrical Engineering or Scientific discipline or similar related field (or military equivalent).


4+ years of medical device experience; mechanical, electrical, and Windows based computer experience providing technical support services.


Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)


Ability to read and understand schematics and engineering drawings.


Familiar with the FDA 21 CFR, CGMP for Medical devices.


Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.


Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.


Ability to work under general supervision with a high degree of technical and organizational competence.


Ability to function well under pressure and expend effort to meet schedules and deadlines.


Biomedical Engineering background (or military equivalent).


Systems are primarily used in the operating room, so healthcare / surgical setting experience.


Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.


Familiarity with FDA product requirements and state regulations.


Experience with robotics or motion control helpful.


Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages including SAP and SalesForce.com.


Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.


Strong attention to detail and accuracy.


Familiarity with regulatory guidelines and radiation safety.


**PHYSICAL JOB REQUIREMENTS:**


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to be independently mobile.


The employee is also required to interact with a computer, communicate with peers and co-workers, and sit for prolonged periods of time doing computer based work.


Employee must occasionally lift and/or move up to 20 pounds.


The noise level in the work environment is usually moderate.


Typical office and lab working environments.


**ABOUT MEDTRONIC**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We can accelerate and advance our ability to create meaningful innovations but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


**EEO STATEMENT**


It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:


http://www.uscis.gov/e-verify/employees


**DISCLAIMER**


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2019-08-09 Expires: 2020-02-10
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Field Services Engineer

Medtronic
Arlington, VA 22212

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