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Field Service Representative

Ontario, CA 91764
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Field Service Representative


Ontario, Canada

Requisition #:


Post Date:

Jan 13, 2021

**Careers that Change Lives**

**Bring your talents to a leader in medical technology and healthcare solutions.** **Rooted in our long history of mission-driven innovation, our medical technologies** **open doors.** **We support your growth with the training, mentorship, and guidance you need to own your future success.** **Join us for a career that changes lives.**

The Field Technical Service Representative is responsible for performing on-site installation, upgrades, calibration and configuration, as well as preventive maintenance and repairs as per Medtronic SOPs and manuals.

**A Day in the Life**

+ Installs, operates, maintains, repairs and modifies equipment.

+ Performs a variety of maintenance and technical support on products such as equipment, integrated systems andsubsystems, and software at customer and/or field locations.

+ Analyzes and evaluates products and related performance.

+ Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

+ Installs, upgrades and removes products ensuring coordinative engineering field change.

+ Maintains effective customer communications and relations.

+ May provide onsite training of customer support personnel.

+ Responsible to understand and follow corporate and functional business unit procedures as well as technical guidance documents.

+ Produce timely and detailed service reports.

+ Manage company assets including spare parts inventory, test equipment, computers and vehicle.

+ Works from schematics, engineering drawings and written or verbal instructions.

+ Maintain timely communications via e-mail and voicemail with customers, sales, support personnel.

+ Provide after-hours service/support, where required.

**Must Have: Minimum Requirements**

+ Minimum of 2 years of relevantfield service experience in maintenance and repair of complex electronic or biomedical equipment is preferred.

+ Associate Degree in Electronics, Biomedical Electronics Technology, or certificate from accredited electronics school or equivalent combination of education and experience is preferred.

+ Must have a valid drivers license with no restrictions.

+ The ability to travel 30 40% within your assigned territory or across Canada is required.

+ Strong analytical and problem-solving skills.

+ Demonstrated ability to utilize computer and telephone efficiently.

+ Customer and Quality-focused individuals.

+ Work independently as well as in a team environment to help perform service activities to meet business needs and the demands of customers.

+ Strong time management skills and work ethic.

+ Excellent oral and written communication skills.

**Nice to Have**

+ A technical degree in electronics or biomedical electronics, computers, or related field.

+ Medical Device product knowledge is preferred.

+ Prior work experience within hospital operating rooms is an asset.

+ General knowledge of electrical and mechanical concepts.

+ Excellent organizational skills.

+ Self-directed with the ability to work with minimal supervision is an asset.

+ Proficient skills in Microsoft OS, Word/Excel.

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

**Physical Job Requirements**

+ Ability to lift upto 50 lbs.

+ The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2021-01-14 Expires: 2021-04-30
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Ontario, CA 91764

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