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Associate Export Account Specialist

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Associate Export Account Specialist


Heerlen, Limburg, Netherlands

Requisition #:


Post Date:

14 hours ago

**Careers that Change Lives**

To support our Emerging Markets Distribution department, we are currently looking for a full-time customer focused, pro- active and accurate Associate Export Account Specialist to work cross-business and cross- regional.

**A Day in the Life**

We offer you a position where you contribute to the company strategy in the areas of customer experience, strong business growth, operational leverage continuous improvement by acting as a responsible, accountable partner with a high commitment towards our customers.

As Export Account Specialist you provide a professional level of support by applying a broad knowledge of Medtronic processes, tools, and policies. You have the ability to monitor product and information flows as well as resolving issues in an efficient, compliant and effective way to ultimately strive for the highest level of customer experience.

Responsibilities include processing orders in ERP (i.e., SAP) systems, manage all incoming calls, handle all incoming e-mails to (Export Emerging Markets) mailboxes, dealing with requests, letter of credits and tender documents.

The job entails close working relationships with local distributors, EMEA sales offices sales force, Customer Care Shared Service Centers, Regional businesses department, finance, regulatory, operations, transport, supply chain department and banks.

The challenge is getting to know the customer, comply with their specific requirements, take care of their needs and strive to exceed their expectations.

Our Export Emerging Markets team forms the business contact for sales orders and inquiries for customers in Middle East, Africa, Central Asia, Russia, Eastern Europe and Latin America. In close co-operation with distributors, business managers, finance departments, shipping department and supply chain, we ensure excellent quality, swift delivery and ultimately our patients safety and health!

You are responsible for monitoring logistics information flows and you manage all incoming orders, calls, e-mails to our shared mailboxes. Furthermore, you are responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with other teams.

To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with clients and colleagues in other departments and disciplines. Managing several tasks and projects at once poses no problem for you.

**Must Haves**

HBO work thinking level

0-3 years experience in export related customer care or logistics environment

Fluent in English

Customer service focus

Excellent communication skills (verbal and written)

Computer literacy (MS-Office and ERP systems)

Strong sense of responsibility and high flexibility

Able to prioritize in a constantly changing environment and to deal with stress

Problem solving skills and Solution Minded

**Nice to Haves**

Experience with Emerging Markets

Knowledge of letter of credit

**We Offer**

In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the companys success.

Also, a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:

28 holidays

Possibility to purchase 8 extra holidays days

Flexible working environment

Annual Incentive Plan % depending on company results

Pension scheme and group discount on healthcare insurances

Tax advantages on Commuting, Fitness plan, bicycle plan

Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract

Employee Assistance Program and Recognize! (our global recognition program)

Private Lease possibilities

**About Medtronic**

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are **engineering the extraordinary.**

**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2022-03-15 Expires: 2022-06-20
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