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Customer Service Representative with German

Medtronic
Warsaw, IN 46580
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Customer Service Representative with German

Location:

Warsaw, Mazowieckie, Poland

Requisition #:

22000064

Post Date:

Mar 17, 2022


**_Careers That Change Lives_**


Use excellent communication and customer services skills to provide customers with accurate, consistent and timely operational support as part of Medtronic Center of Expertise. Provide high-quality standard support services to the Regional Offices and Medtronic SalesForce by demonstrating a good knowledge of Medtronic products, tools, processes and policies with the ability to monitor information flows as well as resolve incoming issues. Contribute to the company goals in the areas of customer satisfaction.


**A Day in the Life**


+ Process Order Entry (e.g. automated, manual): creation in SAP, price availability, billing, sample demo orders, archiving etc.

+ Handle all incoming e-mails to dedicated mailboxes covering the OE processes in a timely manner.

+ Ensure CRM tool is enriched with relevant customer specificities.

+ Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required.

+ Contribute to Customer Complaint Management performing root cause analysis, applying corrective and/or preventive action, communicating with the supervisor at the team level.

+ Actively participate in department/organization projects or initiatives, which may lead to solution development for one of the areas.

+ Liaise closely with other departments to coordinate efficient and timely processing of shipments and delivery.

+ Maintain professional communication with internal stakeholders to provide high-quality service to customers.

+ Actively participate in the teams and organizations daily life to build close professional relationships with co-workers.


**Must-Have: Minimum Requirements**


+ Bachelor Education

+ Minimum 1-year work experience in customer service role or shared services roles

+ Computer literate

+ English and German language skills at B2 level, both spoken and written

+ Solution driven Customer focused, ability to adopt methods to achieve targets to overcome roadblocks

+ Team player, able to work independently

+ Flexible


**Nice to Have**


+ Experience with SAP


**Your Answer**


If this is the position you were waiting for, please apply directly via the apply button!


**We Offer**


We reward you in the ways that matter most to you. We offer a wide range of benefits and rewards programs to recognise the vital role you play in our Mission to transform healthcare.


**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.


We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.


Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


Founded in 1949 as a medical repair company, were now among the worlds largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.


Whatever your speciality or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare **Further, Together**
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2022-03-22 Expires: 2022-05-29
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Customer Service Representative with German

Medtronic
Warsaw, IN 46580

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