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26 days old

Customer Service Representative ( with English )

Medtronic
Kiev
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Customer Service Representative ( with English )

Location:

Kiev, Kiev, Ukraine

Requisition #:

20000JE4

Post Date:

Dec 23, 2020


**Careers that Change Lives**

Would you like to work at a rapidly growing international healthcare company where we appreciate your talent, experience and passion and where you can count on professional and personal development, exciting challenges and a dynamic environment?

Do you consider you have the right experience for a Customer Service Representative? Are you an enthusiastic and people-oriented person?

If yes, then send us your resume and enter the recruitment process right away!


Medtronic offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Our offer package will include a competitive salary and other great benefits.

For this role, you would be expected to be located in Kiev, Ukraine.


**A Day in the Life**

**Responsibilities:**

Responsible for order management flow;

Responsible for monitoring physical information flows;

Manage all incoming calls;

Handle all incoming e-mails to Customer Care shared mailboxes;

Cooperation with custom clerence agency;

Key contact in the coordination and communication about deliveries with customers sales;

Liaise with sales reps about customers, challenges opportunities;

Responsible for issue resolution and reactive communication towards the customer, including coordination of the issues especially with back office teams;

Responsible for logging a dispute when applicable, monitoring resolution and assist in resolving the issue;

Contribute to process improvement / standardization (internal/external);

Pro-actively contact the customer to explore possibilities and work on improvements;

Track backorders with supply chain and communicate with customers sales;

Participation in projects initiatives in the Customer Service area to assure outstanding quality of service delivered to customers as well as to improve local processes.


**Must haves:**

Minimum 2 years work experience in Customer Service of international Company or wholesale company;

University degree;

Excellent knowledge of MS Excel;

Fluency in Ukrainian and English languages (both written spoken);

Excellent communication and interpersonal skills;

Customer focus (ability to understand the customer needs is a must);

Accurate, attention to details;

Stress resistant;

Eager to learn;

We are looking for a team player!


**Nice to haves:**

Work experience in Medical Device or Pharma industry;

Understanding of logistics processes;

Knowledge of SAP system.


**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!


**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.


Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2020-12-25 Expires: 2021-02-05
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Customer Service Representative ( with English )

Medtronic
Kiev

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