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1 day old
2018-01-182018-02-17

Customer Service Representative - English Speaking -Szeged

BP
Hungary - Szeged, Szeged
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  • Job Code
    86498BR
Customer Service Representative - English Speaking -Szeged job at BP in Szeged | Careers at BP

Customer Service Representative - English Speaking -Szeged

Req ID 86498BR Job category Customer Services Countries (State/Region) Szeged Location Hungary - Szeged

Role synopsis

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.

Key accountabilities

Provide customer service via the internet, phone, fax and email to support activities including:
Account set-up, allocation and delivery issues.
Order processing and order fulfilment.
Sales order tracking.
• Monitor supply outages and react accordingly for incoming and existing orders.
Retail marketing programme information, policy and product fulfilment.
Retail site experience complaints, fuel quality claims, site locator etc.
Complaint resolution, identification and management of complaint root causes.

Essential Education

  • Educated to High School Diploma level
  • Advanced level of English (C1)
  • Minimum of 12 months previous experience customer service skills in a telephone environment and or customer services environment preferred
  • Proficient PC skills (Microsoft Outlook & Excel, IRAS/Crosslink) including strong keyboarding skills
  • Customer Service oriented

Essential experience and job requirements

  • Minimum 1-2 years relevant Customer Service, Pricing or Invoicing knowledge.
  • Strong time management and organisation skills
  • All candidates will have the following (minimum) abilities:
    • Able to meet tight deadlines.
    • Able to consistently review and adapt approach and style to meet ever changing requirements.
    • Able to manage conflicting work issues and deadlines using team structure and by negotiating timeframes on work in order to ensure deliverable deadlines are met.
    • Able to build contingency plans into daily work to deal with unforeseen circumstances in order to minimise potential problems.
    • Able to actively promote a positive team environment and build networks effectively to enhance and share knowledge.

Other Requirements (e.g. Travel, Location)

-

Desirable criteria & qualifications

Able to work based on the customer's needs: from 14:00 to 23:00

Relocation available

No

Travel required

No

Is this a part time position?

No

About BP

BP is establishing a new Business Service Centre (“BSC”) location in Szeged which provides Finance, Customer Service and Operational Procurement services to BP’s Downstream businesses in Europe. The BSC provides the opportunity to combine activities dispersed across different locations, and support the standardization and simplification of processes. The new BSC site is starting operations in 2017, along with the Budapest site which was opened in 2009 and currently has 1200 employees. We are looking for experienced professionals to contribute to our success.

Segment

Corporate & Functions

Closing Date

[ "04-Feb-2018" ]

Categories

  • Customer Service
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Customer Service Representative - English Speaking -Szeged

BP
Hungary - Szeged, Szeged

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Hungary - Szeged, Szeged

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