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1+ months

Customer Service Rep French/English

Medtronic
Heerlen
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Customer Service Rep French/English

Location:

Heerlen, Limburg, Netherlands

Requisition #:

220003NS

Post Date:

Feb 23, 2022


**Careers that Change Lives**


Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working inan international, inspiring, and dynamic environment?


To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate **Customer Service Representative** .


**A Day in the Life**


We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring following up on, and invoicing orders. You record, analyse, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.


You do this for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients!


You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.


To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.


**Must Haves**


Bachelors degree (or at least MBO+)


(Near-)native in the local language of the region you support and fluent in English


2+ years of experience in customer service and order management


Excellent verbal written communication skills


Computer literacy (MS-Office Outlook, Excel, Word)


Strong sense of responsibility and flexibility to take on additional tasks when required


Able to prioritize and work under pressure / cope with stressful situations


Customer-focused service-oriented


**Nice to Haves**


It is strongly preferred to have experience with SAP/ SAP CRM


Dutch,French, German, Danish, Swedish, or Finnish as an extra language is a plus


**Whats on Offer**


We offer a competitive salary and benefits package to all our employees:


+ Flexible, diverse, and inclusive workplace

+ Holiday allowance

+ Commuting allowance

+ Annual Incentive Plan % depending on company results

+ Pensionscheme and group discount on healthcare insurances

+ Training possibilities via Cornerstone/Harvard ManageMentor/getAbstract

+ Employee Assistance Program and Recognize! (Our global recognition program)

+ Long-term opportunity to grow


Please note that for this position, relocation support is not provided. We are looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands.


After your fulltime training period at the office, we expect you to work 2 days per week in the office; the other days you will work out of your home office.


As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.


**About Medtronic**

Bold thinking. Bolder actions. We are Medtronic.


We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.


In everything we do, we are **engineering the extraordinary.**


**Your Answer**


Is this the position you have been waiting for? You can apply directly using the apply button!
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2022-03-08 Expires: 2022-06-20
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Customer Service Rep French/English

Medtronic
Heerlen

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