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Customer Care Supervisor

Medtronic
Eindhoven
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Customer Care Supervisor

Location:

Eindhoven, Noord-Brabant, Netherlands

Requisition #:

220002RX

Post Date:

May 09, 2022


**Careers that Change Lives**


Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others. Whatever your specialty or ambitions is, you can make a difference at Medtronic both in the lives of others and your career.


**A Day in the Life**


Our BeLux sales team builds strong and lasting business relationships with hospital staff, medical associations and opinion leaders, to achieve that goal. The Supervisor is a local expert dedicated to developing Customer and Business Relationships through the Offer to Cash journey. This role should lead initiatives that directly impact Business performance and coach teams on development in their roles.


**Main Job duties / responsibilities**


We are looking for a fulltime Customer Care Front Office Supervisor to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you!


We offer you a position where you offer day-to-day performance through direct supervision of the Customer Care Representatives. Make sure the team is at the highest performing standards by taking the responsibility and leading them by goal setting, training developing, performance management.


The Supervisor has a strong focus on quality assurance, customer satisfaction and performancemetrics by executing on the existing plan as well as designing and implementing processes to improveefficiencies while ensuring all compliance are being strictly adhered.


We expect you to be able to provide a professional level of support to our customers, the back office and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies. You have the ability to monitor product, order information flows. In this role you contribute to the company goals in the areas of customer satisfaction.


For this role, you can be basedin the Netherlands, but we would expect you to be able to go to our Brussels office twice a week.


**As a Customer Care Supervisor, your main responsibilities will involve:**


+ Responsible for Customer Care team performance of various therapies and for the service provided to customers

+ Responsible for team management:

+ People management (performance assessment, hiring, conflict management)

+ Responsible for team development (development plan, training and coaching)

+ Make sure SLAs are up to date, fulfilled set priorities

+ Monitor daily reports KPI, analyze trends, identify root causes and deploy corrective actions ifneeded

+ Identify process improvement opportunities and lead the team to implement improvementstogether with Front Office management


**Must Have (Minimum Requirements):**


**To be considered for this role, the minimum requirements must be evident on your resume**


+ Bachelor or similar degree, in applicable areas desired.

+ Minimum 5 years work experience in a complex matrix environment

+ At least 2 year experience in a people management role

+ Excellent Business Acumen together with the Value Stream Specialist to drive process improvement

+ Demonstrated ability to work in cross functional teams and E2E thinking


**Nice to Have (Preferred Qualifications):**


+ Strong team player.

+ Excellent spoken written **English, Dutch and French** would be preferred language skills.

+ Ability to manage multiple priorities and delegate when needed

+ Result oriented

+ Experience of working in multicultural environment is an advantage

+ System Knowledge: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM


**Your Answer**


Is this the position you were waiting for? Then please apply directly via the apply button!


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.


We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.


Lets work together to address universal healthcare needs and improve patients lives.Help us shape the future.


Founded in 1949 as a medical repair company, were now among the worlds largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.


Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare Further, Together.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2022-03-22 Expires: 2022-06-19
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Customer Care Supervisor

Medtronic
Eindhoven

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