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Customer Care Representative Netherlands

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Customer Care Representative Netherlands


Eindhoven, Noord-Brabant, Netherlands

Requisition #:


Post Date:

2 days ago

**Careers that Change Lives**

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others. Whatever your specialty or ambitions is, you can make a difference at Medtronic both in the lives of others and your career.

**A Day in the Life**

Our Dutch sales team builds strong and lasting business relationships with hospital staff, medical associations and opinion leaders, to achieve that goal. As a **Customer Care Representative Netherlands,** you will be the local expert dedicated to develop Customer and Business Relationships through the Offer to Cash journey. This role should lead initiatives that directly impact Business performance.

**Main Job duties / responsibilities**

We are looking for a fulltime Customer Care Front Office Representative to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you!

We offer you a position where you offer day-to-day support in Medtronics Order-To-Cash processes (orders, disputes credits, enquiries, returns, monitoring...) as well as Supply Chain processes through analytical and operational support.

We expect you to be able to provide a professional level of support to our customers, the back office and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies. You have the ability to monitor product, order information flows. In this role you contribute to the company goals in the areas of customer satisfaction.

You manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements. You demonstrate proactive communication skills and you follow up with our customers in a highly customer focused manner.

**As a Customer Care Representative Netehrlands, your main responsibilities will involve:**

+ Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives

+ Coordinate and implement changes from OTC strategies

+ Will drive continuous Improvement, while sustaining standardization.

+ Being close to the Business and processes, will alert with early detection of process/systems failures which affects customers, providing corrective actions required and suggesting solutions.

+ Stay up to date with Business and customer Evolution, strategies and government enhancements translating the needs into tangible action plans.

**Must Have (Minimum Requirements):**

**To be considered for this role, the minimum requirements must be evident on your resume**

+ Bachelor or similar degree, in applicable areas desired.

+ Excellent spoken written English and Dutch language skills.

**Nice to Have (Preferred Qualifications):**

+ Strong team player.

+ With demonstrated facility to build customer relationships and liaisons across the matrix network

+ Standardized and Simplified Process, Organization and System.

+ System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM

To be successful in this role you need to have strong customer relationship buildings skills, be proactive and show the ability to work independently as well in a team environment. Furthermore, you combine good communication and problem-solving skills with a high degree of accuracy and always have the customer in mind.

As we are a sales organization and have direct contact with our customers, you need to be sales sensible, flexible in approach, and have a positive, upbeat and friendly personality. Customer insight always comes first. You dispose of good commercial communication, are stress-resistant and able to prioritize.

**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Founded in 1949 as a medical repair company, were now among the worlds largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.

Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare **Further, Together** .
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2022-03-22 Expires: 2022-06-20
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