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1+ months

Credit Services Supervisor

Medtronic
Northridge, CA 91325
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Credit Services Supervisor

Location:

Northridge, California, United States

Requisition #:

20000ED2

Post Date:

Sep 10, 2020


**POSITION DESCRIPTION:POSITION DESCRIPTION:**


Responsible for supporting PFS management team by functioning as Refunds Credit Service Supervisor. Responsible for supporting refunds /credits staff training efforts, providing technical feedback on specific work items, system usage, and policies and procedures within the department and across the organization. Answers questions from team members regarding payer, patient billing and collection processes. Resolves escalated complaints. Works in conjunction with PFS management team to identify unit priorities and realign staff and workflow as appropriate. All supervisory responsibilities will be carried out in accordance with Medtronic policies and all applicable federal and state regulations.


**POSITION RESPONSIBILITIES:**


Work with team lead and staff to identify recurring issues within refunds and credits


that impact Revenue Cycle for all departments


Collaborating with PFS management as needed to suggest, develop, and implement policy and procedure changes across the Revenue Cycle to improve department functions


Ensure compliance with federal, state, and regulatory billing and collection guidelines through the performance of regular quality reviews and providing regular updates and in-services regarding changes to all unit staff


Mentor, support, and train employees to perform effectively, assist employees to develop to full potential


Handle internal staff as well as internal/external customers in a professional and courteous manner both in person and over the phone


Perform all daily tasks independently, while working as part of a team, within a demanding environment, with the ability to perform under frequent interruptions and/or distractions


**REQUIRED QUALIFICATIONS:**


Bachelors Degree from Accredited University


Five (5) plus years of work experience in a leading role with direct reports


Experience leading individuals or a team in a healthcare environment


Extensive knowledge in processing Credit and Refund invoices


Five (5) years experience in refunds/credits industry, accounting, insurance, healthcare returns, refunds and credits, collections, claims processing, which may include experience with government, commercial, and other third-party payers, interpreting EOBs, EOMBs, RAs and other related documents


Experience with MS Office suite (Word, Excel, Outlook), and internet and web site navigation


Knowledge of GE Centricity and SAP system


**REQUIRED KNOWLEDGE:**


Bachelors degree in Healthcare Management


Handle processing of QRs and DRQs


Intermediate knowledge of payer refunds and credit regulations and compliance issues as well as knowledge of return process


Experience in interpreting EOBs, EOMBs, and RAs. Experience with ICD9, HCPCS, and CPT coding


Intermediate knowledge of insurance contracting, payer regulations, managed care and compliance, with demonstrated experience in managed Medicare and Medicaid programs.


Intermediate to advanced knowledge of and experience with basic Microsoft programs including Word, Excel and Power Point, with demonstrated ability to prepare thoughtfully organized memoranda, letters, spreadsheets, charts and graphs, and various presentations.


Demonstrated analytical skills to identify and triage issues with Accounts Receivable Management


Excellent written and verbal communication skills


**PHYSICAL JOB REQUIREMENTS:**


Ability to sit, wear a headset, work on the computer for extended periods of time


Ability to lift 5lb ream of paper


Ability and willingness to work flexible hours and varying daytime shifts, including after-hours support
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2020-09-15 Expires: 2020-12-21
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Credit Services Supervisor

Medtronic
Northridge, CA 91325

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