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1+ months

Credit - Collections Clerk II

Northridge, CA 91325
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Credit - Collections Clerk II


Northridge, California, United States

Requisition #:


Post Date:

Dec 17, 2020

**Careers That Change** **Lives**

In this exciting role as
a Credit Collections Clerk II you will work within Patient Financial Services
handling high volume of medical, billing, and collection inbound and outbound
calls while providing world class customer service. Respond to payor or customer
billing inquiries by providing information and updating patient account with
appropriate transactions and notes. Collect on delinquent accounts,
establishing payment arrangements with patients. Project a professional company
image through phone interaction. Perform account reconciliation on accounts
assigned within GE Centricity work view.


The Diabetes Group is
working with the global community to change the way people manage diabetes.
Together, we will transform diabetes care by expanding access, integrating
care, and improving outcomes; so people with diabetes can enjoy greater freedom
and better health.

We value what makes you
unique. Be a part of a company that thinks differently to solve problems, make
progress, and deliver meaningful innovations.

Visit to see an overview of the products in our
Diabetes product portfolio.

**A Day in the Life**

Initiated follow-up activities regarding unpaid balances
with Pharmacy payors, makes written and verbal inquiries to payors to analyze
and problem solve account issues to full resolution.

Provide support for inquiries from internal and external
customers regarding account reconciliation while maintaining updated
information on accounts.

Collaborate with other departments of the revenue cycle to
ensure full resolution of open AR

Provide excellent customer service to all internal and
external customers; maintain a professional attitude when speaking with
customers and payors.

Escalate complex accounts and necessary to the appropriate
department or supervisor.

Assist as assigned with correspondence, e-mails,
voicemails, write-offs, and other projects as the need is presented.

Understand and answer questions regarding Explanation of
Benefits (EOB).

Maintain work view at inflow to ensure prompt account
resolution to increase cash collections and or reduce Pharmacy credit balance

Meet standard of 95% or higher of productivity goal and
maintain an average quality score of 2.80 or above.

Assist with assignments as directed by management

Ability to be flexible with working hours given adequate

Ability to accept and carry out oral and written
instructions accurately

Excellent interpersonal skills to communicate effectively
and diplomatically with internal and external customer both in person and over
the telephone.

**Must Have: Minimum** **Requirements**

High School Diploma or GED

Minimum of 2 years of experience of working within a
medical group

Experience with Microsoft programs including Word, Excel,
and Outlook

**Nice to Have**

Prior healthcare experience on Centricity GE system and

Working in a Pharmacy medial group performing collection
activities, healthcare facility, Medical Group

Extensive related knowledge in Pharmacy credit and
collection experience

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits
of what technology, therapies and services can do to help alleviate pain,
restore health and extend life. We challenge ourselves and each other to
make tomorrow better than yesterday. It is what makes this an exciting and
rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations
- but we will only succeed with the right people on our team. Lets work
together to address universal healthcare needs and improve patients lives.
Help us shape the future.

Physical Job Requirements

The physical demands
described within the Responsibilities section of this job description are
representative of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

While performing the
duties of this job, the employee is regularly required to be independently
mobile. The employee is also required to interact with a computer, and communicate
with peers and co-workers.

While performing the
duties of this job, the employee is regularly required to talk or hear,
frequently required to sit and reach with hands and arms, and regularly
required to stand; walk and use hands to finger, handle, or feel.

Ability to sit, wear a
headset, and work on the computer for extended periods of time.

Ability to lift 5 lb.
ream of paper.

Ability to work
overtime as needed.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2020-12-24 Expires: 2021-03-29
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Credit - Collections Clerk II

Northridge, CA 91325

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