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BP&A Lead Analyst

Irving, TX
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  • Job Code

BP&A Lead Analyst-18021389


BP&A Lead Analyst

Provide support to the Special Loans Leadership team responsible for the management of servicing special loans, including Adjustable Rate Mortgages, Special Fixed Rate Products, Buy-down loans, Principal and Interest Recast Loans, Soldier Sailor Relief Act, etc. 
Supports eEnsure compliance with the accurate and timely updates of ARM Loan indexes in mortgage servicing systems and to ensure  compliance with all regulations pertaining to special products including Adjustable Rate Mortgages, Balloon Reset, Service member Civil Relief Act, etc.
Job Description:
  • Support oversight of Adjustable Rate Mortgage processes including timeliness and accuracy of estimate and correspondence notices in compliance with regulatory requirements.
  • Review assigned complaint cases to ensure that all processes, procedures, and policies are followed and are compliant.                                                   
  • Assist team members with inventory control reports with specific emphasis on meeting specified target dates.
  • Support team to ensure all target due dates are met with respect to Mortgage Servicing Transfer and Mortgage Transformation deliverables.
  • Monitor Corrective Action Plans(CAP)/Issues related to audit findings and/ or issues identified and ensure due dates are met and applicable remediation is completed as outlined in the CAP. 
  • Interface with Quality Control Team and Quality Assurance team to eliminate teams quality errors.
  • Support leadership in monitoring productivity and quality results to ensure team members are meeting goals.
  • Identify process improvement opportunities and recommendations for coaching and process improvements.
  • Demonstrates technical/administrative expertise.
  • Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.
  • Data Reduction Skill - Scanning, synthesizing and drawing conclusions from data.
  • Experience within Customer Concern Investigation highly desirable.
    Interacts with leaders and experts across functions to resolve moderately complex issues.
  • Provides feedback to management to identify performance and business opportunities.
  • Perform special projects as requested.

  • Bachelors degree or equivalent experience.
  • 3 years of mortgage experience
  • 2 years special loans experience            
  • 5 years of analytical experience with demonstrated analytical skills to identify & solve problems in a logical and comprehensive fashions.
  • Prior work experience in a related job that would provide advanced knowledge of the activities, policies, and procedures of the work area.
  • Strong PC skills
  • Effective interpersonal communication, strong writing and active listening skills
  • Ability to multi-task.
  • Independent thought/objectivity
  • Knowledge of federal and business regulations
  • Ability to travel approx. 15% of the time for a limited period of time (ie. present-end of 2018)

Primary Location NAM-USA-TX-Irving
Job Category Operations - Core
Schedule Full-time
Education Level High School Diploma/GED
Shift Day Job
Employee Status Regular
Travel Yes, 25 % of the Time


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Irving, TX

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