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Bilingual Customer Service Representative - Pipeline Talent

Medtronic
Brampton, ON L6V 2S8
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Bilingual Customer Service Representative - Pipeline Talent

Location:

Brampton, Ontario, Canada

Requisition #:

20000K0L

Post Date:

Nov 19, 2020


**_This posting is intended to pipeline talent for potential future needs._**


**Careers that Change Lives**


**Br** **ing your talents to a leader in medical technology and healthcare solutions.** **Rooted in our long history of mission-driven innovation, our medical technologies** **open doors.** **We support your growth with the training, mentorship, and guidance you need to own your future success.** **Join us for a career that changes lives.**


**A Day in the Life**


Responsibilities may include the following and other duties may be assigned.


+ Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary.

+ May manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.

+ May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.

+ May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.

+ Maintains comprehensive knowledge of Medtronic products and services.

+ Researches, tracks and provides problem resolution relating to freight, carrier or other issues and communicates to the appropriate internal or external customer.

+ Determines corrective course of action in problem situations, balancing customer satisfaction and financial costs.

+ Brings forth best practices ideas and process improvements.

+ Fosters an environment of continuous improvement .

+ Utilizes company policies and procedures while providing world class customer service.

+ Hours of Service: Flexible availability including evenings and weekends.


**Must Have: Minimum Requirements**


+ Requires a minimum of 2 years of relevant experience.

+ High school diploma, some post-secondary education.

+ English and French is required.

+ Strong computer navigation skills, ability to work in multiple applications simultaneously.

+ Composure: Ability to work in high-pressure situations and deals with conflict effectively.


**Nice to Have**


+ Proficient in MS Office (Excel, Word/PowerPoint)-basic.

+ Previous Healthcare or Consumer Package Goods industry experience preferred.

+ Knowledge of Salesforce.

+ Experience using SAP R/3, SAP CRM.


**About Medtronic**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


_Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process._
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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Posted: 2020-11-24 Expires: 2021-01-31
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Bilingual Customer Service Representative - Pipeline Talent

Medtronic
Brampton, ON L6V 2S8

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