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Associate Customer Service Specialist with French

Warsaw, IN 46580
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Associate Customer Service Specialist with French


Warsaw, Mazowieckie, Poland

Requisition #:


Post Date:

Apr 13, 2022

**Associate Customer Service Specialist**

**Careers that Change Lives**

Medtronic employs more than 85,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.

**A Day in the Life**

In this position, you will be able to use your proactive and problem-solving geared mindset while dealing with interesting cases of varying complexity within the Dom-Tom market (French overseas territories).

You will need to have excellent communication and customer services skills to provide customers with accurate, consistent and timely operational support as part of Medtronic Customer Care Operations Office, which includes Back and Front Office processes (e.g. orders, disputes credits) as well as Supply Chain BO processes which may include analytical support.

You will provide the highest quality standard support services to Medtronic sales force by demonstrating considerable knowledge of Medtronic products, tools, processes and policies with the ability to monitor information flows as well as resolve incoming issues. You will contribute to the company goals in the areas of customer satisfaction.

As an Associate Customer Care Specialist you will be responsible among others for:

+ Representing the company to external and internal stakeholders, being at ease with doing so via emails and the phone.

+ Entering orders, answering customers queries and when necessary connecting customers to appropriate sales representatives.

+ Tracing shipments, interacting with the shipping department to ensure timely deliveries take place.

+ Dealing with customer credits and good returns as well as disputes and product complaints.

+ Working together with other stakeholders to achieve the desired results, including other departments in order to inform, gain input, and support decision-making.

+ Regularly communicating with sales representatives and other internal departments for any process-related information and, or changes.

**Must Haves**

+ Spoken and written proficiency in French and English is a must (minimum B2 or equivalent);

+ Minimum of 1 year of relevant experience in Customer Care Operations Departments;

+ Proficiency in using M.S. Office Outlook, Excel and willingness to use new applications/tools;

+ Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills;

+ Team-player who at the same time work independently on moderately complex tasks with general supervision;

+ Being willing to recommend enhancements in processes to solve problems or improve effectiveness.

**Nice to Haves**

+ Previous experience within an Export Service field;

+ Previous experience in providing Customer Service for the French market;

+ Experience in using SAP;

+ Advanced Excel knowledge (VBA).

**We Offer**

In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the companys success.

Also, a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:

+ Flexible working environment;

+ Annual Incentive Plan % depending on company results;

+ Life insurance - UNUM

+ Healthcare insurances Enel-Med

+ Multikafeteria(including Multisport card)

+ Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract

+ Employee Assistance Program and Recognize! (our global recognition program)

**Your Answer**

Is this the position you were waiting for? Then please apply directly via the apply button!

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.

Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Founded in 1949 as a medical repair company, were now among the worlds largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries. With our European Operations Center for Distribution and Shared Services in Heerlen, the Bakken Research Center in Maastricht, our manufacturing facility in Kerkrade, and the Dutch sales office in Eindhoven, Medtronic Netherlands has more than 2,000 employees.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2022-03-18 Expires: 2022-05-23
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Associate Customer Service Specialist with French

Warsaw, IN 46580

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