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Assoc Customer Service Spec

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Assoc Customer Service Spec


Riyadh, Saudi Arabia

Requisition #:


Post Date:

Feb 18, 2021

**Careers that Change Lives**

**A Day in the Life**

MAIN PURPOSE OF JOB (Brief Summary):

Direct contact person for all customer orders management within the region for all of Medtronic Arabias Business units and for Medtronic International Customer Care Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.



Order Management Customer Service Excellence

+ Process and follow up of orders in compliance with current policies, procedures and work instructions.

+ Follow up of financial (payment) situation and control the fulfillment of contractual terms by Customers in close collaboration with Finance department and Business Unit Managers.

+ Support of sales contracts.

+ Day-to-day close relationship with distributors and service providers.

+ Maintenance of Customer and Material Master Files.

+ Work on structural process improvements with Customers and Business Unit Managers.

**Reverse Logistics Management**

+ Management of customer complaints and return process.

+ Coordination on warranty issues.

+ Maintenance of return acceptance criteria.

+ Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.

**Supply Chain Management**

+ Monitoring of shipments In-transit.

+ Support of customs clearance procedure.

+ Support of inventory management. Damaged/missed goods monitoring.

**New Local Legal Entity (OOO) logistics establishment**

+ Support organizing of excellent, efficient third party warehousing distribution operations.

+ Support of establishing of effective quality management system



+ Maintain and grow market share with strategic accounts.

+ Works effectively across-boundaries.

**Must Have: Minimum Requirements**

+ Minimum 1-2 years work experience in Customer Service in a multinational company.

+ Higher education in Economics or Technical

+ MS Office (Excel)

+ Fluent English written and spoken

+ Excellent communication skills

+ Accurate

+ Customer focus

+ Team player

+ Stress resistant

+ Judgement and courage to make the right decisions.

+ Innovative thinking.

+ Strategic thinking.

+ Competency to deal effectively with ambiguity and complex problem solving.

+ Broad knowledge of applicable tasks and procedures.

**Nice to Have**

+ Work experience in Medical Device or Pharma

+ SAP know-how

+ Understanding of E2E logistics processes

+ General customs regulations

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


Posted: 2021-02-23 Expires: 2021-05-02
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