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1 day old
2018-04-192018-05-19

Applications Support Sr. Analyst

Citigroup
Tampa, FL
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  • Job Code
    1229879

Applications Support Sr. Analyst-17066868

Description

About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
 
Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
 
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
 
A position exists for a Production Support Senior Analyst in the Production Level 2 support team within ICG Production Support.  The team manages the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to Level 1 support and to business users.
 
The successful candidate will support both global and regional applications for Citi Trust Bahamas to ensure seamless 24 x 7 support of our applications. In addition, they will work closely with Level 3 Support (Development team), CTI teams and the Citi Private Bank business. The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels.  They also need to possess good multi-tasking skills. The support team works shifts through its team members located in North America, Asia and in Europe. This is a hands on role so strong technical skills and experience is required.
 
The NAM support team, along with support teams in other regions are often required to share support after hours or on weekends for application deployments and other maintenance activities. The candidate must be willing and able to participate in such efforts.
 


Qualifications
About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
 
Citi’s Mission and Value Proposition  explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
 
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
 
 
Required Experience
  • 10 years work experience in Technical Production Support roles preferably within a large scale, global financial services organization.
  • 4 years experience in large scale enterprise application development, preferably in financial domain.
  • Senior level experience as a member of a Production Support group in a high availability / mission critical environment.
  • Experience in providing communications across business and technology stakeholders at varying levels, across a medium to large scale enterprise.
  • Manage Incidents and Request for strategic platforms (Global CITI Trust Platform, Inview, Document Management System, and Citi Screening)
  • Experience in working with various interfacing teams across multiple locations and time-zones. 
  • Coordinates with Business users in providing the resolution in a timely manner.
  • Coordinates with Change Management office in prioritizing application BAU fixes and changes.
  • Partners with L3 Team on providing Incidents & Request resolutions in a timely manner.
  • Partners with L3 Dev team for BAU fix testing.
  • Release/Implementation management. Ensure timely Review and Sign off on all application related changes, Ensure proper deployment within the timeline and post implementation Application Availability. 
  • Engage in Post implementation analysis to ensure successful release implementation
  • Identifies risks, vulnerabilities and security issue; communicate impact
  • Ensure essential procedures are followed and help to define operating standards and processes.
  • Apply comprehensive understanding of how multiple Businesses collectively integrate within PS Support to contribute towards achieving the Business objectives.
  • Acts as an advisor of coach to new or lower level analysts.
  • Experience in planning, designing and executing effective support and process models.
  • Experience in or participation in Capacity Planning, Re-Engineering, Performance Fine Tuning and Cost Optimization is desired.
  • Experience in setting up and working with Diagnostics and Analytical tools like HP Diagnostics, ITRS, RTView etc. that improves efficiency. Automated Deployment tools like uDeploy etc.
  • Experience in Infrastructure Migrations: Hands on experience in planning and executing DB Migrations, Server Migrations, Version Upgrades from the production support perspective.
  • Experience in Planning and Executing the COB test of in house applications and Vendor Applications involving multiple data centers, stake holders, Multiple locations and time zones.
  • Experience in dealing with Vendor Application Teams: Co-ordinate with Vendor Support teams on Vendor Application issues & Version upgrades.
 
Desired Personal Skills
  • Ability to work in an Offshore/Onsite support model.
  • High attention to detail.
  • Ability to develop collaborative relationships and communicate to management in a clear, concise manner.
  • Ability to maintain high standards despite pressing deadlines.
  • Ability to solve problems quickly and efficiently.
  • Ability to step back and understand the context of problems before applying analytical skills to address the issues.
  • Strong knowledge of general business, corporate and government cultures.
  • Ability to handle highly sensitive, confidential and non-routine information.
  • Self-starter with excellent anticipation skills; problem solving; follow up.
  • Demonstrated dependability and sense of urgency about getting results.
  • Demonstrates high degree of integrity and confidentiality.
  • Strong organizational skills.
  • Comfortable working in a sometimes hectic, high pressure environment.
  • Ability to work well under pressure, adapt to unexpected events, prioritize and multi-task in a deadline driven environment.
  • Must be able to prioritize a variety of time-sensitive tasks.
  • Must have excellent judgment; independent thinker and resourceful. 
  • Team player with a positive attitude.
  • High degree of integrity, professionalism, diplomacy and discretion required.
 
Essential Skills
  • Bachelor Degree or higher in related field with overall 8-10 years of experience.
  • IT Support experience working in Unix (AIX,Sun Solaris or LINUX)  & Windows environments.
  • Ability to Write (basic) & Debug Shell scripts, batch scripts and Perl scripts.
  • Considerable experience in writing Database queries for generating capacity, performance reports and Adhoc reporting, etc.
  • Experience supporting RDBMS DB like ORACLE, Sybase, MS SQL & DB2.
  • Comfortable Working with Code Debugging tools. Debugging JAVA & .Net code, DB Procedures.
  • Supported Applications deployed in Websphere, Weblogic, IIS and Tomcat.
  • Comfortable with Object Oriented Technologies, JAVA, .Net etc.
  • Familiar with Autosys, Cron and Windows scheduling and setup.
  • Understanding of client server architecture (clustered and non-clustered).
  • Basic Networking knowledge ( Load balancers, Network Protocols).
  • Working knowledge of Lightweight Directory Access Protocol (LDAP) and Single Sign On concepts.
  • NetX360, Bondworks, Flexcube etc is a plus.
 
Additional  Skills (preferable)
  • Service Now expertise,
  • Supported Applications that integrated with MQ, TIBCO and SONIC messaging tools,
  • Supported Applications on Mainframe,
  • Experience supporting Vendor Applications such as  Anova, MS CRM, BI, Charles River, Bondedge, Perform, and
  • Experience working in Multiple Application Support Model is preferred.

Primary Location NAM-USA-FL-Tampa
Job Category Technology
Schedule Full-time
Education Level Bachelor's Degree
Shift Day Job
Employee Status Regular
Travel Yes, 10 % of the Time

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Applications Support Sr. Analyst

Citigroup
Tampa, FL

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Tampa, FL

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