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1 day old
2018-04-192018-05-19

Applications Support Senior Analyst, Rates - CITI Margin Platform MONET

Citigroup
Mississauga, ON
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  • Job Code
    1269183

Applications Support Senior Analyst, Rates - CITI Margin Platform MONET-18020557

Description

Are you a highly motivated individual a new challenge? We have an opportunity for an Assistant Vice President within our Margin Support Team in Pune, India.
 
This role is part supporting the CITI Margin Platform with applications like MONET, Cross Product Margin,  MERIT and Margin Calculation Services
 
You will be working closely with your colleagues in New York, India, Shanghai, Mississauga and Belfast to ensure flawless 24 x 7 supports of our applications. You should be technically astute, well organized, and dedicated and be able to discuss issues with business and technical users at various levels. One also needs to possess great multitasking skills to do well in this role.
 
The motivated group of individuals, that you will be part of works shifts during the day in order for the team to provide on-site coverage between the hours of 7:00 am and 7:00 pm. This allows us to cover both our users in NAM/EMEA time zones. You will be needed to participate in the weekday and weekend support rota.
 
Functional Responsibilities
  • Provide level 2 support for a franchise-critical application.
  • Define & Drive Stability initiatives in Margin Processing platform to reduce the outages that impacts business, batch failure reductions, SLA achievement, governance of success rate & critical metric management.
  • Support all aspects of Citi margin applications that are deployed for our global users. These applications also interact with other complex applications.
  • Perform Start of day checks, continuous monitoring, and regional handover of tasks
  • Own and lead the incident response process. As a team member, you should be able to raise the urgency of the problems to appropriate technology and business teams while adhering to Service Level Agreements
  • Application monitoring as well as the underlying infrastructure and identify & fix the monitoring gaps
  • Develop and maintain technical support documentation
  • Act as a liaison between users/traders, various internal technology groups and vendors
  • Cooperate and interact with development teams in application releases, from development, testing and deployment into production
  • Perform post-release testing after application releases and infrastructure updates
  • Support Batch processes via Batch Scheduling Tools such as Autosys.


Qualifications
Application Support
  • 3-5 years’ experience working and excelling in a fast paced support environment
  • Understanding of IPC (Incident, Problem, Change) management methodologies
  • Experience with any widely used  ticketing software
  • In depth knowledge of Trade Processer
  • Exposure to various regulatory obligations in Asia pacific region (not limited to Singapore).
 
Linux
  • 2-5 years’ experience working with Unix/Linux operating system
  • Working knowledge Shell scripting
 
SQL
  • 3-5 years’ experience
  • In-depth knowledge in using queries with Sybase 12.5, 15 and 15.7
 
Programming Languages
  • Perl, Shell scripting, or Java language
 
Systems
  • Working knowledge of PCs & networking
 
Personal Skills
  • Ability to communicate well verbally and written at all levels
  • Good interpersonal skills
  • Self-motivating
  • Proven record to work in a global team
  • Ability to learn new skills quickly with driven approach to learning
 
Citi Canada is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Primary Location NAM-CAN-ON-Mississauga
Job Category Technology
Schedule Full-time
Education Level Bachelor's Degree
Shift Day Job
Employee Status Regular
Travel No

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Applications Support Senior Analyst, Rates - CITI Margin Platform MONET

Citigroup
Mississauga, ON

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Applications Support Senior Analyst, Rates - CITI Margin Platform MONET

Citigroup
Mississauga, ON
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