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Adecco Group - Collections Manager - Melville, NY

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Careers Center | Adecco Group - Collections Manager - Melville, NY
  • Adecco Group - Collections Manager - Melville, NY

    Location US-NY-Melville
    Adecco Group - Corporate
  • Overview

    Grow your career with The Adecco Group, the world’s leading provider of recruiting and career services.


    The Collections Manager is responsible for managing daily collections operations. Assists in the development, implementation and enforcement of related policies and procedures, as well as assists in the streamlining of processes. Accountable for delinquency control on client accounts, including negotiating payment terms. Collaborates with Billing and Accounts Receivable teams to ensure account reconciliation issues are resolved timely. Manages the daily activities of a team.



    • Manages collection activities and negotiates terms of payment on overdue client accounts.
    • Manages the auditing of delinquent, uncollectible accounts to ensure maximum efforts have been taken to collect funds; submits delinquent accounts to Legal or outside collection agencies as necessary.
    • Evaluates productivity and quality issues and identifies and implements processes improvements.
    • Manages relationships with third party collection agencies to maximize recovery efforts and recommends changes as necessary.
    • Maintains reporting to effectively monitor and manage productivity, accuracy and adherence to policies and procedures; aligns Key Performance Indicators (KPIs) with organizational goals.
    • Collaborates with Billing to implement processes and policies that contribute to active invoicing.
    • Works directly with customers, Collections team, and Client Services to service large accounts, resolving all billing and cash application issues in a timely and effective matter.
    • Stays abreast of regulatory requirements and organizational compliance policies, ensuring timely education of team.
    • Manages career development plans, training for direct reports and mentors and coaches in-line with human resources principles.
    • Conducts timely annual and interim performance evaluations and sets individual and team objectives to cultivate a culture of high performance and teamwork.
    • Ensures team maintains appropriate skills and competencies required to conduct operations timely, effectively and in compliance.
    • Builds and maintains effective business relationships with field management to address collection issues.
    • Participates in special projects and performs other duties as assigned.



    Bachelor’s degree in accounting, finance or a related field with a minimum of five (5) years of a combination of accounts receivable, credit and collections and customer service experience; or equivalent combination of post high school education and experience.
    One (1) to two (2) years of supervisory/management experience is highly desirable.



    • Skilled in communicating effectively verbally and in writing, including demonstrating expertise in client negotiations.
    • Ability to establish and maintain effective working relationships.
    • Ability to effectively simultaneously manage multiple projects that vary in nature and scope.
    • Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting assigned deadlines.
    • Ability to resolve complex problems through evaluating all options and implementing solutions.
    • Ability to develop, improve and streamline processes to meeting established goals and objectives.
    • Ability to manage conflict and demonstrate the courage to challenge organizational thinking and the status quo.
    • Ability to effectively influence others at various levels internal and external of the organization.
    • Knowledge of and the ability to demonstrate best practices and standards in collections, accounts receivable and customer service.
    • Knowledge of job related local, state and federal laws, rules and regulations.
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.



    The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Beeline, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.


    We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.


    Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and d services team.


    Equal Opportunity Employer Minorities/Women/Veterans/Disabled



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