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1 day old
2018-04-172018-05-17

Adecco - CDS Manager - COM- Norcross, GA

Adecco
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  • Job Code
    26737
Careers Center | Adecco - CDS Manager - COM- Norcross, GA
  • Adecco - CDS Manager - COM- Norcross, GA

    Location US-GA-Norcross
    Category
    Adecco - Staffing Field Support
  • Overview

    Explore a career with Adecco, the nation’s leading provider for temporary, temp-to-hire and contingency search/permanent placement services.

     

    The Centralized Delivery Solutions (CDS) Manager is responsible for the oversight and allocation of resources at CDS.  Establishes and maintains ongoing relationship management with assigned CDS customers and all associated stakeholders. In conjunction with CDS delivery team, manages the administration of processes and operational duties for CDS accounts.  Accountable for optimizing order fulfillment to clients in a high quality, cost effective manner within assigned customer accounts.  Responsible for providing outstanding customer service, order distribution management, and compliance support for selected customers. 

    Responsibilities

    ESSENTIAL DUTIES & RESPONSIBILITIES:

     

    • Develops and implements approved business plans for assigned accounts to maintain and maximize market potential within scope of contract.
    • Ensures order fulfillment growth and actively looks for solutions and improvement programs as required.
    • Acts as key contact for assigned accounts and may support and collaborate with Adecco Account Leaders, Sales and CDS leadership on plans to maintain/expand existing business and services.
    • Serves as liaison for issue resolution and service delivery challenges between CDS recruiting and client.
    • Determines client needs and develops plans for service improvement.
    • Partners with field management to formulate strategies for program retention and success.
    • Serves as SDC primary liaison between MSP program managers and all other stakeholders.
    • Interacts with appropriate account team regarding customer Service Level Agreements to ensure order fulfillment meets contractual objectives.
    • May oversee central order distribution of client job requests to SDC staff.
    • Completes validation of requisitions received.
    • Ensures correct distribution of client orders and provides consultation and direction to the SDC staff regarding fulfillment issues.
    • Participates in quarterly business reviews and national quarterly quality reviews.
    • Oversees established CDS quality metrics and ensures CDS adherence to these quality standards Documents deficiencies; recommends corrective action; and establishes performance metrics.
    • Evaluates clients' responses to quality surveys to determine needs for service improvement and develops action plans to track results.
    • Develops and implements CDS revenue and expense forecasts for accounts under management.
    • Establishes budget and assists with the development of short and long range growth plans for the CDS.
    • In conjunction with CDS Analytics, provides reporting oversight processes to ensure data validity and integrity for assigned accounts.
    • Delivers agreed upon usage, cost savings, compliance and performance metrics reporting.
    • Develops and maintains knowledge of economic trends as they relate to impact on client business.
    • Maintains records of competitors in the area that display their respective s of the market, locations, services and benefits offered.
    • Evaluates order fulfillment, productivity and quality issues and identifies and implements processes improvements.
    • Manages career development plans, training for direct reports and mentors and coaches in-line with human resources principles.
    • Conducts timely annual and interim performance evaluations and sets individual and team objectives to cultivate a culture of high performance and teamwork.
    • Ensures team maintains appropriate skills and competencies required to conduct operations timely, effectively and in compliance.
    • Participates in special projects and performs other duties as assigned.

    Qualifications

    MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

     

    Bachelor’s degree in business or a related field with a minimum of five (5) years of staffing services management, sales management, and/or operations management experience is required. Equivalent combination of post-high school education and nine (9) years of experience may be considered in lieu of a degree. Previous experience working within an Adecco Group North America business unit or in the staffing or human resources solutions industries is highly desirable. Willingness and ability to travel is required.

     

    KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

    • Ability to communicate effectively, verbally and in writing.
    • Ability to establish and maintain effective working relationships.
    • Ability to develop, improve and streamline processes to meeting established goals and objectives.
    • Ability to drive the development of sales processes and integration of automated sales and Customer Relationship Management (CRM) systems and tools.
    • Knowledge of and the ability to negotiate and administer contracts, as well as the ability to execute contracts in compliance with corporate guidelines, laws, rules and regulations.
    • Ability to deliver prepared and ad hoc presentations to both large and small groups on job-related topics.
    • Ability to focus on client needs with a commitment to quality and customer service.
    • Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines.
    • Ability to identify and resolve problems through recommending and implementing creative solutions.
    • Knowledge of and ability to interpret and understand employment-related laws, rules and regulations.
    • Knowledge of and the ability to utilize Vendor Management Systems (VMS) and CM (Custom Match).
    • Knowledge of current sourcing and recruiting trends, best practices and methodologies.
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

      

    COMPANY OVERVIEW:

     

    The Adecco Group through an impressive portfolio of staffing industry leading brands, including Accounting Principals, Adecco Staffing, Ajilon, Beeline, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

     

    We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

     

    Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and d services team.

     

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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